Inside Sales Representative

3 weeks ago

Springfield, United States THE CHAMPION COMPANY Full time

WHO WE ARE

The Champion Companies are a family of companies which have served businesses around the world and employed members of families living in our local communities for over 130 years. To build on this foundation of strong relationships, shared prosperity, and continued success, we approach the future guided by our Core Values.

 

WHAT WE DO

The Champion Funeral division provides our funeral home partners with innovative, safer, effective solutions and we pride ourselves on being “the embalming solutions experts”.


WHO YOU ARE

The ideal candidate is a highly motivated sales professional who is enthusiastic about being a top performer and being a part of a successful team. You must be comfortable making dozens of phone calls per day, working professionally with our funeral home partners, nurturing relationships, along with qualifying and closing profitable sales. This is a hybrid role (2 days in office & 3 days remote)


 Primary Job Responsibilities

  • Manage existing customer accounts through phone calls, emails etc.
  • Take incoming calls including taking orders, upselling and answering technical questions.
  • Accurately prepare and submit orders obtained for processing.
  • Self-motivated to initiate communication and follow-up with customers.
  • Identify customer's buying trends, understanding customers needs to provide relevant solutions and provide reports to management.
  • Enter, update, and maintain CRM information on leads, prospects, and opportunities
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and applying sales training for personal development.
  • Learn industry specific concepts, terms, processes and nuances.
  • Establish and maintain friendly customer support via telephone, fax, email, post or any other potential media.
  • Achieve all measurable daily performance standards, calls and orders.
  • Maintain levels of expectation and set personal goals and sales numbers to report and discuss with manager.


Qualifications

Associate Degree or 1-3 years sales experience with a proven track record.

  • Minimum high school diploma or equivalent.
  • Ability to create need beyond price.
  • Skilled in questioning techniques to determine needs/budget/decision maker etc.
  • Contributes to collaborative culture and maintain all interactions within our Core Values.
  • Excellent communication skills (both written and verbal), organizational skills, attention to detail and time management.
  • Ability to multi-task, organize, prioritize work and willingness to adapt to changes.
  • Strong PC skills, including experience using Microsoft software. Prior experience using PLEX or a CRM system is beneficial.
  • Must possess analytical thinking as well as reasoning skills. Should be able to resolve critical problems and conflict in business.
  • Preference given to candidates with Sandler Training or with funeral industry knowledge.

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