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Business Systems Administrator

1 month ago

Philadelphia, United States Energy Coordinating Agency (ECA) Full time

Title: Business Systems Administrator

Reports to: Chief Operating Officer

FT, Hybrid [at least 3 days per week onsite]


The Business Systems Administrator (BSA), will support ECA in managing our data and business technology, primarily working out of our Philadelphia office, with occasional travel to our Delaware site. The BSA will support employee access to and adoption of core business technologies including company cellphones, videoconferencing, document editing, faxing, Salesforce, and the VOIP system. Successful candidates will exercise patience and a positive “bedside manner” to support both our team and partner users whose processes and ways of interacting with ECA technology are changing, and capture feedback to inform future rollouts of new business technologies. The BSA will play an integral role in advancing the way ECA does business, acting to improve digital practices across all departments, driving adoption, engagement, and data quality.


Responsibilities:

Creates and maintains reports to monitor data quality on a day-to-day basis.

Identifies data quality issues and generates remedies.

Identifies staff training needs, collaborates with program leads to schedule appropriate training times, and maintains consistent user engagement on adoption.

Acts as main Point of Contact for most technology vendors.

Creates and updates accessible resources in written and video formats guiding staff use of business technologies.

Tracks inventory of computers, cellphones, lines, licenses, and other technology resources.

Ensures responsive problem-solving for employees- by vendors, through education, or personally.

Partners with program staff on how to digitize processes currently on paper.

Engages with administrative and program staff on enhancing internal communication and collaboration through adoption of managed coordination tools.

Offers project management support for digital transformation.

Other duties as assigned.


Qualifications:

3-5 years of relevant experience in a professional setting

Passion for ECA’s mission-driven work including housing equity and clean energy

Salesforce Administration at the User Admin or System Admin level. ECA tracks clients of programs, donors, vendors, employees, suppliers, inventory, and finances all through a customized Salesforce solution.

Experienced in and ready to gain deeper proficiency with Microsoft Office Suite (including SharePoint and Visio), Adobe (including E-Sign and Forms), WordPress Adinistration.

Strong troubleshooting and end-user coaching skills

Interacts easily with all levels of staff.

Able to problem-solve, collaborate, and meet deadlines with minimal supervision.

To Apply:

Interested applicants should submit a cover letter and resume to Ruth Brown, ruthb@ecasavesenergy.org


Salary Range: 70-80k, depending on experience

Example: Excellent verbal and written communication skills

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