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After Hours Travel Specialist
2 months ago
The After Hours Travel Specialist is responsible for booking and following up on travel reservations including air, hotel, and car rentals for clinicians and internal corporate employees. This role is responsible for achieving individual and contractual service level goals related to telephone, quality, and productivity as well as monitoring, sorting, and working global distribution system (GDS) queues to maintain quality control daily.
*****Work week is FRI-SAT-SUN from 10:00pm - 10:00am EST*****
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
- Travel Bookings - 100%
- Books travel requests made by Customer Care Specialists on behalf of clinicians within assigned divisions
- Researches travel issues and takes corrective action
- Works with Travel, Inc. corporate or Travel, Inc. consultants to learn new software and take ongoing GDS training
- Keeps management well informed of area activities and of any significant problems
- Completes assigned documentation in an accurate and timely manner
- Additional Job Description
- Additional Job Description
SECONDARY FUNCTIONS (IF APPLICABLE)
- May work on special projects or other duties as assigned
SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY
- Communicates with external travel vendors
QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS
- 1-2 years of corporate/business travel experience on Worldspan or Sabre required
- High School Diploma or equivalent required; Bachelor’s degree preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to adhere to and exhibit the Company Values at all times
- Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
- Working knowledge of Global Distribution Systems (GDS)
- Strong customer service mindset
- Strong organizational and time management skills
- Ability to work independently
- Strong communication skills - both oral and written
- Ability to work with sensitive information and maintain confidentiality
- Solid critical thinking and problem-solving skills
KEY COMPETENCIES REQUIRED
- Customer Focus Optimizes Work Processes Tech Savvy Interpersonal Savvy Decision Quality Builds Networks Action Oriented Communicates Effectively Resourcefulness Instills Trust
PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS
- Typical office environment - sedentary with typing, writing, reading requirements
- May be able to sit or stand
- Speaking, reading, writing, ability to use a telephone and computer
- Ability to exert up to 10 lbs. of force occasionally
- Ability to interpret various instructions
- Ability to deal with a variety of variables under only limited standardization
