Information Technology Operations Specialist

4 weeks ago


Durham, United States Motion Recruitment Full time

Our global SaaS client is looking for a contract IT Operations Specialist I. This is an onsite position located in Durham, NC. This role coordinates, diagnoses, and troubleshoots internal employee issues with technology.


*This is a 12-month contract W2 to start, with the opportunity to extend or convert*

*Onsite in Durham, NC*


Responsibilities

  • Receives requests through the IT ticketing system, via email, Slack, or phone for assistance on computer related problems including network, hardware, software, peripheral, and related equipment; determines severity of problems; troubleshoots, resolves or refers to appropriate technical staff as appropriate, trains users in resolving problems.
  • Participates in the acquisition, installation, upgrade, and maintenance of workstations, laptops, software, and related systems; installs, moves /relocates, and configures software for new users; Install, configure, and patch various operating systems (Windows 10, OSX) for laptops /desktops; manage hardware and software asset lists
  • Ensures quality customer service to Avalara staff; ensures proper and accurate feedback on technical problems; and coordinates communication between user and IT staff
  • Utilizes and maintains ticket tracking systems, software, and related systems to ensure efficient help desk and customer service operations, maintains forms, documentation, and logs
  • Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions
  • Ensures conformance with established IT and company policies and procedures; recommends improvements in workflow, procedures, and use of equipment and forms; implements improvements as approved; and provides on-call support


Qualifications

  • Experience troubleshooting skills for windows/Mac based platforms, smart phones, and A/V equipment Willingness to learn, develop, and contribute in a fun, fast-paced environment
  • Self-starter that brings both interpersonal skills and creative problem solving skills


You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan


Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.



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