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LOAN IQ Production Support

3 months ago

Iselin, United States Synechron Full time

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 55 offices in 20 countries within key global markets.

Our challenge

We are seeking a skilled Loan IQ Support Specialist to join our dynamic team. You will be responsible for the deployment, configuration, and maintenance of our Loan IQ environments. The role requires excellent problem-solving skills to troubleshoot issues that arise within the Loan IQ system and related job configurations in AutoSys.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Iselin, NJ is $120k - $135k/year & benefits (see below).

The Role

Responsibilities:

Manage and oversee the deployment of Loan IQ environments, ensuring successful setup and configuration.

Maintain system health by monitoring performance, conducting regular system checks, and coordinating updates and patches.

Troubleshoot complex Loan IQ system issues, providing timely and effective solutions to ensure minimal downtime.

Configure and maintain job scheduling and automation using AutoSys to optimize system processes.

Collaborate with cross-functional teams to support and improve Loan IQ application performance.

Document troubleshooting steps and maintenance procedures for future reference and knowledge sharing.

Provide technical support and guidance to users and stakeholders regarding the Loan IQ platform.

Familiarize with Windows operating systems to ensure seamless integration and performance of the Loan IQ software on server infrastructure.

Utilize programming knowledge to understand and potentially assist in automating tasks and enhancing system functionalities.

Requirements:

You are:

Proven experience with Loan IQ, including technical understanding of its deployment and configuration.

Strong troubleshooting skills with the ability to diagnose and resolve technical issues swiftly.

Experience with job configuration and scheduling, specifically with AutoSys or similar job scheduling tools.

Prior application support experience, preferably in a financial services environment.

Familiarity with Windows server configuration and operating systems.

Understanding of programming methodology and scripting which would be beneficial in automating tasks.

Excellent communication skills, both written and verbal, with the ability to convey complex information in an understandable manner.

A proactive and solution-oriented approach to problem-solving.

Ability to work effectively in a team setting as well as independently with minimum supervision.

Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

It would be great if you also had:

A keen eye for detail and commitment to quality.

Strong organizational skills with the ability to manage multiple tasks simultaneously.

A strong desire to learn and improve skills and knowledge continuously.

Flexibility to adapt to changing environments and troubleshooting demands.

We can offer you:

A highly competitive compensation and benefits package

A multinational organization with 55 offices in 20 countries and the possibility to work abroad

Laptop and a mobile phone

10 days of paid annual leave (plus sick leave and national holidays)

Maternity & Paternity leave plans

A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)

Retirement savings plans

A higher education certification policy

Commuter benefits (varies by region)

Extensive training opportunities, focused on skills, substantive knowledge, and personal development.

On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses

Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups

Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms

A flat and approachable organization

A truly diverse, fun-loving and global work culture

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.


All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.