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Customer Order Processor II

2 months ago

Bentonville, United States Outdoor Cap Company Full time

The Customer Order Processor 2 provides exceptional customer service and operational support by effectively interacting and communicating with internal teams and external customers. He/ She will manage the flow of work and administrative tasks within the network to expedite / manage customer orders and escalate delays when needed to maximize efficiency.



Duties and Responsibilities

  • Manages daily customer support including processing orders, changes & returns, reviewing open orders, tracking status of orders, and onboarding new customers.
  • Maintains strong customer relationships, acting as an extension of our sales team.
  • Coordinates with other departments such as Sales, Purchasing, BI, Warehouse operations and other departments as needed to mitigate delays and facilitate prompt customer responses.
  • Demonstrates ability to communicate effectively and professionally, both written and oral with external customers and internal teammates.
  • Manages all work queues including phone, emails, production & EDI as required by network.
  • Review, update and process program sheets as needed.
  • Submit project forms to warehouse when necessary.
  • Effectively & proactively provides solutions to customers when issues arise.
  • Demonstrates proficiency in Outdoor Cap systems, basic computer knowledge, typing ability and MS Office tools, utilizing multiple programs fluently to do daily assigned work.
  • Acts with strong ethical integrity in all situations, upholding the company’s Mission, Vision, and Value Statements.

{Additional Responsibilities include}

  • Develops trusted customer relationships.
  • Working knowledge of basic style set up.
  • Assists with training and onboarding new hires.
  • Assists sales team to drive customer sales & growth.


Skills and Specifications

  • Strong time management, problem solving, and business acumen skills to execute workload efficiently in a fast-paced, customer-facing service environment.
  • Ability to establish and maintain business partner relationships and act as liaison between internal teams and external customers.
  • Strong work ethic and communication skills with demonstrated flexibility under pressure to meet tight deadlines with minimal errors.
  • Working knowledge of MS Office tools, Outlook, Teams/IM, and aptitude to quickly learn new systems. Prior experience with Exenta, QuickTurn, Magento, PDS, PowerApps and Salesforce is a plus.


Education and Qualifications

  • Education High School Diploma/GED or equivalent years of experience
  • Experience 1-3 years customer service or business administration
  • Supervisory No direct reports


Physical & Mental Requirements

  • The person in this position frequently communicates with customers and must be able to exchange accurate information and engage in conflict resolution strategies when needed.
  • Must be able to remain in a stationary position (seated) 80% of the day and occasionally reach, bend and move inside the office to access files and product.
  • Required to have close visual acuity to perform computer tasks and operate other office machinery.
  • Able to hear and effectively communicate with peers.
  • Able to hear a telephone ring.
  • Able to move 10-20 lbs occasionally throughout the day.




Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.