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HR Ops Advisor

2 months ago

Boca Raton, United States Planet Pharma Full time

HR Ops Advisor - Interview Scheduler

Boca Raton, FL - Location Notes: This role will be on-site full-time until fully trained. After training is completed, the schedule will alternate weekly with 3 days onsite one week and 2 days onsite the following week

1 year extendable CONTRACT

Pay rate $25 per hr MAX


RESPONSIBILITIES AND ACCOUNTABILITIES

1 Deliver exceptional customer service to candidates, employees, managers, and recruiters with coordination and interview scheduling requests

2 Responsible for adhering to appropriate HR Operations Service Level Agreements and Key Performance Indicators

3 Manage complex interview arrangements (e.g. time zones, multiple panel interviewers, process documentation, etc.)

4 Schedules and confirms appointments for internal and external candidates

5 Ability to work efficiently with minimal supervision

6 Support HRSC with service calls inquiries or tickets as needed during peak periods

7 Sending out reminders of scheduled meetings, partner with recruiters and managers to address schedule changes or modifications to structure of interviews

8 Provide guidance to candidates for example facility, and travel

9 Maintains detailed and current knowledge of the company's Interview Scheduling procedures, and documentation

10 Manage large volumes of interview scheduling requests

11 Provide our candidates, recruiters and interviewers with solutions and answers that are clear, sustainable and trend-setting

12 Proactively identify areas of improvement that can positively impact the candidate, recruiter, and hiring manager experience

13 Manage all resolutions and actions in line with policies and agreed processes


Minimum Required Qualifications:

• High school diploma required

• 1-2 years’ experience in administration and interview scheduling

• Strong MS Office skills - particularly in Outlook - See Supplier Notes

• Must be bilingual in English and Spanish - MUST BE ABLE TO SPEAK IT CONVERSATIONALLY

• Must have strong critical thinking skills

• Strong organizational skills and time management

• Ability to work in independent or team environment

• Communicate effectively with all parties as required

• Strong customer service focus

• Process improvement, and comprehensive understanding of the cross functional processes