HR Advisor- Tier 1

2 weeks ago

Boca Raton, United States The Judge Group Full time

Judge Healthcare is seeking a HR Advisor (Tier 1) for an opening in Boca Raton, FL with one of our great clients Hours: Mon-Fri 8am-5pmLocation: 100% on-site in BOCA RATON, FL 33427 while in training. After 4 months will be allowed to work 2 days on-site and 3 days remote per week.Pay: Flexible and based on experienceResponsibilities:Conducts day-to-day transactional processing in Workday and other related systems as required.Handle high volume of incoming calls, chats and text in a call center environment.
Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools. Listening to callers, digesting the information and conveying an accurate solution.
Provides guidance to callers about Workday, Kronos and other HR systems as required.
Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others.
Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.Provides callers with excellent, efficient and courteous service.Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.Builds positive working relationship with colleagues, manager and stakeholders.The ability to interact effectively with a diverse employee and manager population at all levels within the organizationQualifications & Requirements:A high school diploma or general education degree (GED) required.• Bachelor's degree, in Human Resources, Business or related field is preferred.IHRIM and/or SHRM certification or Six Sigma a plus.1 - 2 years' experience in Human Resource, HR Operations, or Call Center environment preferred.Knowledge of Workday or other HR systems is desirable.Knowledge of case management systems and HR Portal technology is helpful.Microsoft Office suite, Excel, Word, and PowerPoint preferred.Bi-lingual (Fluent in any of the following languages Portuguese, Spanish, Chinese, German or Hungarian) requiredAre you or someone you know interested? Reach out to Britney Bishop at 214-281-5953 or email an updated resume to bbishop judge.com for immediate consideration
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