Hybrid IT Specialist

6 days ago


Franklin, United States Aperture Group Full time

Responsibilities:

  • Manage help desk tickets in a timely manner
  • Respond to customer issues via ticketing system, phone, e-mail, and Microsoft Teams'
  • Install and/or repair computer hardware and software
  • Facilitate employee onboarding and off-boarding, managing user access and permissions
  • Follow-up with customers to ensure issues have been resolved
  • Deploy and ship laptops and other equipment to remote staff
  • Escalate issues to the next tier as needed
  • Support AutoDesk software product line


Requirements:

  • Able to work on-site in Franklin, TN 3+ days per week
  • 2+ years of help desk experience
  • Strong communication skills and sense of organization
  • Proficiency with Windows, Microsoft Office Suite, and Microsoft 365
  • Available to start in November 2024
  • AutoDesk experience is a plus


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