Customer Service Specialist

1 week ago


New York, United States Vaco Full time

Client: Well-Known Legal Services/Administration Firm
Role: Temporary Customer Service Specialist

Pay Rate: $20-22/hr

Duration: Temporary to Permanent based on performance
Location: New Hyde Park/Lake Success, New York - ***(Onsite 5 days a week)***
Hours: 8:30am - 5:00pm

Responsibilities
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

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