Wind Turbine support technician

2 weeks ago


Schenectady, United States Genpact Full time

Responsibilities

Real time monitoring and response of Renewable Energy power generating assets.

• Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions

• Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support

• Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System

• Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately

• Follow ROC procedures to drive standardized global practices

• Proficiently communicate with internal and external customers via written and verbal communication

• Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools

Additional Responsibilities

Manage shift schedules for team members when there is call out by team members to the scheduled roster

• Assigning and distributing the daily workload to specific employees based on role, skill and complexity of work

• Provide first level of escalation support to the team in case of exception management

• Co-ordination with client on any process change and driving the changes to process flow within the team

• Co-ordinate with support groups like IT & Logistics to ensure there is business continuity at all times

• Manage handover of shift, sharing and documenting any critical updates for the incoming shift and shift lead that impacts the operations

Qualifications we seek in you

Minimum Qualifications

• Excellent written and verbal communication skills

• Ability to work independently

• Excellent PC skills, experience using MS Office, MS Outlook, and Excel

• Must be able to work variance shifts required for 24x7 operations

Preferred Qualifications/ Skills

Experience in renewable energy generation

• Experience with industrial plant maintenance

• Experience with maintenance and troubleshooting Programmable Logic Controllers (PLC’s)



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