Technical Support Expert- Appliances ECM Motor Product

6 months ago

Dallas, United States Midea America Corp Full time

About Midea

Midea is a leading Global Fortune 500 high technology company. Committed to bring innovation to life, Midea aims to develop solutions for our international customers that not only meet the requirements of the present, but also the challenges of tomorrow and the day after tomorrow. Midea develops, produces, and sells innovative products in five competence areas: Smart Home, Industrial Technologies, Building Technologies, Robotics & Automation, and Digital Innovation. We operate in more than 195 countries with over 150,000 employees. Midea America embraces talents of characters of aiming high, customer first, transformation and innovation, inclusion and partnership to join the mission together to integrate with the world, and to inspire your future


GMCC Welling is a Midea company who is specialized in ‘humanizing’ our latest technology and providing core component solutions for household appliances, automobile industrial control and the 3C industry with a high precision levels.


The Position: Technical Support Expert- ECM Motor OEM Products

Report to: Head of Motor Product International Sales

Job Description

1. Responsible for all technical support related aspects of existing customers and prospect customers: escalations, product performance, system installations, improvement programs, and upgrades.

2. Responsible for the documentation of development technology challenges in the North American market and facilitate the problem solving with internal and external contacts;

3. Shortlist the quality needs of clients; document the voice of the customer; facilitate internal audit preparation and serve as a point of contact for client factory site audit.

4. Take the lead in technical support (process, after-sales, etc.) in North American market (ECM priority);

5. In charge of the whole value chain management of North American market.


Requirement

1. Bachelor's degree or above, Major in electrical, mechanical, refrigeration or related engineering

2. Familiar with HVAC system or ECM motor engineering.

3. Five years and above experience with HVAC or appliance OEMs components supply chain business in U.S Market.


Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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