Digital Marketing Account Manager
3 weeks ago
Requirements
- Account Management (50%)
- Serve as the primary point of contact for clients
- Provide proactive interaction via phone, email, video conferencing, and in-person
- Act as a liaison between clients and internal teams
- Understand expectations and communicate onboarding timeline, goals and strategy, and the best way to deliver reports and deliverables to clients
- Ensure client goals and execution tactics are aligned
- Improve communication across departments and increase the visibility of strategy across teams for clients utilizing multiple services
- Resolve client complaints and issues; communicate with senior staff internally when escalation is needed and appropriate
- Focus on retention of clients through quality execution, relationships, and strong client service
- Assist Director of Client Services with outward-facing client relationship management
- Contract management (including renewals, upsells, ad-hoc fee negotiations)
- Work with channel team managers to establish account priority
- Join the sales team on prospective client meetings and assist with audits/preparation
- Serve as a liaison between the sales and channel teams to enhance sales materials, and channel team understanding of the sales process
- Develop case studies and testimonials
- Develop new and refine existing processes that can be utilized across teams (client onboarding, reporting, internal cross-channel communication, etc.)
- Improve process, manage execution, and help communicate account launches, budget/kicker/media updates, and renewals to Operations
- Make sure that accounts are linked and we have proper access, billing info included
- Bachelors Degree
- Knowledge of and ability to communicate all digital services
- Ability to build strong client relationships
- Confident presenting to clients via phone and in-person
- Minimum 1 year of experience with paid search, social, and display marketing platforms, and tracking/tagging methods
- 5 + years of total professional experience
- Ability to manage change and maintain a positive attitude
Logical Benefits
- Medical, Dental, Vision, Short-Term Disability, and Life insurance
- 401(k) plus match, to help plan for your future
- Paid time off (starting at 15 days), plus paid holidays, paid sick days, and paid personal days
- Flexible Fridays
- Option to work completely remote
- Access to senior management and mentoring opportunities
- Optional COVID safe company gatherings
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