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Voice Network Engineer
4 weeks ago
Position Summary
Job Description:
· Interface with Corporate Workplace Technology Project Managers and the project LOB contacts
· Provide guidance on project requirements vs technology standards
· Deal with many projects that vary from fast turnaround to multi-phased initiatives.
· Primary voice liaison between the technology project manager and the other vendors supporting the project
The CTO Organization:
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.
LOB Job Description –
· Interprets voice project request and ensures it can be deployed within standards define by architect and engineers.
· Works with multiple vendors and internal partners to complete projects in a timely manner.
· Provide input to technical direction.
· Provide guidance and recommendations specific to project requirements.
Key Responsibilities
· Participate in project meetings to support the voice technology for new site builds, site closures, site relocations, and site modifications.
· Ensure LOB and production characteristics are understood
· Participates in peer review of the site designs to ensure it meet standards set by the architect team
· Primary liaison between the project manager and the vendors; Implementation team, carriers, fax team and 911 service. Assist in maintaining number management database.
· Provide subject matter expertise to the project managers and site contacts for the line of business.
· Identify risks and recommend remediation process
· Maintain number management / voice inventory database
Required Skills
Required Skills:
• AS, BS or BA in engineering or computer science
• 5+ Years of experience in IP Voice/Telecom industry. Experience in financial industry is preferred
• Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support.
• Ability to interact effectively with all levels of customers and management.
• Strong analytical and critical thinking skills.
• Ability to handle multiple tasks simultaneously and respond under pressure.
• Familiar with technology trends in networking, examples include but not limited to software defined networking.
• Expertise in voice technologies including but not limited to SIP Trunking and SIP interworking, voice over IP protocols (H.323/SIP), IP PBX, session management etc.
• Expertise in Cisco voice platforms and unified communication and collaboration technologies.
• Experience with networking products such as routers, switches, load balancers, firewalls and WAN optimization products.
• Knowledge of other vendors such as Juniper, Aruba, Arista, Cisco and Sonus/Ribbon is a plus.
• Maintain and update engineering documentation and standard operating procedures.
Technical Skills:
• Demonstrate extensive technical experience working with large VoIP network using Cisco Voice collaboration platforms and solutions including Call Manager/CUCM, Unity Connection Voice Mail, Carrier Circuit Provisioning, Webex, Webex Teams, MRA, Expressway, Telepresence, CMS, TMS and video end points DX,SX,IX.
· Expertise in Microsoft Excel.
• Sound working knowledge of SRTP, RTP, Opus, SCCP, and SIP and SIP interworking.
• Broad working knowledge of call routing in complex fortune 500 company with QSIG, MGCP, CAC, H323 and SIP
• Firm understanding of TDM, VoIP and call control disciplines as well as next generation networks using APIs, WebRTC, and HTML5.
• SIP and Traditional ISDN/PRI Trunking and broad experience with carrier network, SIP trunking interworking including RFC standards
• Extensive understanding of QoS standards and best practice for Real Time media
• E911 configuration on Cisco products and West/Intrado
• SfB/Lync on premise and on line solutions
Desired Skills
Desired Skills:
Ability to work well independently and with a team.
Strong communication skill.
Able to document well.
Strong ability to drive programs ahead
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