Director of Servicing Operations

3 months ago

Atlanta, United States Stellantis Financial Services US Full time

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.


Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.


Summary

This role involves developing budgeting and forecasting models, delivering reports on CTQ Servicing processes, managing vendor relationships, and collaborating on projects. The candidate will lead process redesigns to improve efficiency and compliance, develop business unit roadmaps, and present findings to stakeholders. Additionally, they will gain a thorough understanding of all Servicing Departments and their practices.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Collaborate with Cost Center Executives to develop budgeting and forecasting models for up to nine Cost Centers and provide subsequent analysis and feedback.
  • Deliver actionable and insightful reports on CTQ Servicing processes and key performance indicators.
  • Assist in managing key vendor relationships, focusing on evaluating vendor performance through various strategies such as service level agreements, operational audits, and surveys to ensure continuous improvement.
  • Work with cross-functional teams on various project and product initiatives.
  • Lead the Servicing Organization in process redesigns aimed at improving turnaround times, reducing error rates, enhancing financial results, and ensuring compliance with policies and regulations.
  • Offer a comprehensive view of how servicing processes and internal system configurations affect customer experience and financial outcomes.
  • Help develop a roadmap for each business unit from both business and technical perspectives, including integrated KPIs.
  • Develop a comprehensive understanding of all Servicing Departments (Retail and Lease), including their use of existing technology, management practices, hiring strategies, and interdependencies.
  • Work with appropriate functions to improve JD Power Customer Satisfaction surveys.
  • Prepare and present decks to various internal and external stakeholders.


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 5+ years of experience in instalment lending with a focus on Servicing
  • 5+ years of experience in a leadership role
  • Demonstrated track record of success in managing process improvement and process redesign.
  • Excellent and proven advanced Excel skills
  • Experience creating and implementing OpEx budget models.
  • Strong analytical and problem-solving skills, with the ability to analyze data and identify trends to drive process improvement.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders and team members at all levels of the organization.
  • Strong financial acumen
  • Ability to work independently, manage multiple priorities, and adapt to changing priorities in a fast-paced, dynamic environment.


Additional Responsibilities Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance in accordance with the Company’s policies and procedures. Although this position shall provide the authority to lead, oversee and direct the day-to-day work of assigned employees and to report work assessments to management, it shall not provide the authority to take the following actions: hire an employee, fire an employee, promote or demote an employee, discipline an employee in a formal manner, reassign an employee, or alter benefits of an employee. All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.


Location:

We are currently seeking candidates in the following locations:

Atlanta, GA

Houston, TX

Dallas, TX


Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

  • Electrical Service Operations Director

    1 week ago

    Atlanta, Georgia, United States Authority Brands Full time

    Electrical Service Operations DirectorAt Authority Brands Inc., a leading provider of home services, we are seeking an experienced Electrical Service Operations Director to lead our team in achieving exceptional results.Key Responsibilities:Develop and execute business plans to drive sales growth and profitability, leveraging expertise in manpower...

  • Grant Services Director

    2 weeks ago

    Atlanta, United States City of Atlanta Full time

    Job Posting Open Until FilledSalary Range: $80,000 - $90,000 General Description and Classification StandardsThe Director of Fiscal Operations reports directly to the Deputy Commissioner. The Director provides fiscal management and oversight for the City of Atlanta’s entitlement programs funded by the U.S. Department of Housing and Urban...

  • Senior Director of Operations

    1 week ago

    Atlanta, United States Association of Energy Engineers Full time

    At AEE, we’re at the forefront of the global movement to combat climate change. For over 45 years, our network of professionals has been leading energy efficiency programs and projects that make a real impact. As the world works toward net-zero emissions, we invite you to join us in driving the critical role energy efficiency plays in addressing the global...

  • Business Services Director

    4 weeks ago

    Atlanta, United States State of Georiga Full time

    (Social Svcs Prgm Consultant 3) Job Code: SSP 042 Pay Grade: K Salary: $75,000 The Business Services Director is a new position created to implement the Walking the Last Mile to Reentry Program. This position is responsible for overseeing and assisti Business Services, Director, Business, Relationship, Project Management, Public Relations

  • Senior Director of Business Operations

    1 week ago

    Atlanta, United States Association of Energy Engineers Full time

    At AEE, we’re at the forefront of the global movement to combat climate change. For over 45 years, our network of professionals has been leading energy efficiency programs and projects that make a real impact. As the world works toward net-zero emissions, we invite you to join us in driving the critical role energy efficiency plays in addressing the global...

  • Director of Operations

    4 weeks ago

    Atlanta, United States Leap Brands Full time

    Description: The Director of Operations serves as the primary link between our client and the franchise community and corporate locations. This position is responsible for helping owners and company stores increase sales and decrease operational costs by coaching them how to effectively operate their unit(s). The Director of Operations applies leadership,...

  • Regional Director of Operations

    4 weeks ago

    Atlanta, United States United Digestive Full time

    Job DetailsJob Location CBO Office - Atlanta, GA Position Type Full Time Education Level 4 Year Degree Travel Percentage As needed for business requirements. Job Category Operations DescriptionRegional Director of Operations: United Digestive (UD) is looking for seasoned operations professional to lead one of three regions in the metro Atlanta market as...

  • Business Services Director

    4 weeks ago

    Atlanta, United States State of Georgia Full time

    Business Services Director (Social Svcs Prgm Consultant 3) Job Code : SSP042 Pay Grade : K Salary : $75,000 The Business Services Director is a new position created to implement the Walking the Last Mile to Reentry Program . This position is responsible for overseeing and assisting with reentry focused customer service, relationships with partnering...

  • Business Services Director

    4 weeks ago

    Atlanta, United States State of Georgia Full time

    Business Services Director (Social Svcs Prgm Consultant 3) Job Code : SSP042 Pay Grade : K Salary : $75,000 The Business Services Director is a new position created to implement the Walking the Last Mile to Reentry Program . This position is responsible for overseeing and assisting with reentry focused customer service, relationships with partnering...

  • Director of Customer Service

    4 weeks ago

    Atlanta, United States Lyra Technology Group Full time

    Lyra Technology Group is seeking a Director of Customer Service for one of their operating companies. The Director of Customer Support will lead and oversee the customer support department. This role is responsible for ensuring exceptional service delivery to our clients while driving operational efficiency and excellence, performance management, and...

  • Executive Director of Operations

    2 weeks ago

    Atlanta, Georgia, United States Aimbridge Hospitality Full time

    Job OverviewAs the Executive Director of Operations at Aimbridge Hospitality, you will play a pivotal role in driving exceptional results and delivering outstanding guest experiences. We are seeking an experienced leader to oversee all aspects of hotel operations, including sales, marketing, revenue management, and customer service.

  • Director of Operations

    4 weeks ago

    Atlanta, United States Bella Cucina Artful Food Full time

    Company description Bella Cucina Artful Food is an established award-winning lifestyle brand. Our core business is focused around our hand-made artisanal food product line, sold both wholesale in the US and Canada, online and in our flagship retail store in Atlanta. We are a small, family business with big aspirations. A highlight has been a feature on...

  • Director of Operations

    3 months ago

    atlanta, United States Bella Cucina Artful Food Full time

    Company descriptionBella Cucina Artful Food is an established award-winning lifestyle brand. Our core business is focused around our hand-made artisanal food product line, sold both wholesale in the US and Canada, online and in our flagship retail store in Atlanta.  We are a small, family business with big aspirations. A highlight has been a feature on...

  • Director of Operations

    3 months ago

    Atlanta, United States Bella Cucina Artful Food Full time

    Company descriptionBella Cucina Artful Food is an established award-winning lifestyle brand. Our core business is focused around our hand-made artisanal food product line, sold both wholesale in the US and Canada, online and in our flagship retail store in Atlanta.  We are a small, family business with big aspirations. A highlight has been a feature on...

  • Director of Operations

    3 weeks ago

    Atlanta, United States Bella Cucina Artful Food Full time

    How to Apply:Interested candidates should send their resume and a cover letter and a brief summary about why you are interested in this postion. Please send to operations@bellacucina.com. Please include "Director of Operations – Acidified Foods" in the subject line. Georgia residents only, pleaseCompany Overview:Bella Cucina is a small but influential...

  • Director of Operations

    3 weeks ago

    Atlanta, United States Bella Cucina Artful Food Full time

    How to Apply:Interested candidates should send their resume and a cover letter and a brief summary about why you are interested in this postion. Please send to operations@bellacucina.com. Please include "Director of Operations – Acidified Foods" in the subject line. Georgia residents only, pleaseCompany Overview:Bella Cucina is a small but influential...

  • Director of Operations

    3 weeks ago

    atlanta, United States Bella Cucina Artful Food Full time

    How to Apply:Interested candidates should send their resume and a cover letter and a brief summary about why you are interested in this postion. Please send to operations@bellacucina.com. Please include "Director of Operations – Acidified Foods" in the subject line. Georgia residents only, pleaseCompany Overview:Bella Cucina is a small but influential...

  • Director of Operations, Interpreter

    3 weeks ago

    Atlanta, United States Emory Healthcare Full time

    Hospital Director of Interpreter and Translation Services Oversees language access programs to ensure effective communication with patients who have limited English proficiency (LEP) or are deaf or hard of hearing. This role involves managing a team of interpreters and translators, coordinating language services, and ensuring compliance with regulatory...

  • Director of Operations, Interpreter

    2 weeks ago

    Atlanta, United States Emory Healthcare Full time

    Description: Hospital Director of Interpreter and Translation Services Oversees language access programs to ensure effective communication with patients who have limited English proficiency (LEP) or are deaf or hard of hearing. This role involves managing a team of interpreters and translators, coordinating language services, and ensuring compliance with...

  • Operations Director

    4 weeks ago

    Atlanta, United States HMSHost Full time

    Description:Purpose: The Operations Director is responsible for helping to set the vision for the restaurant, increasing sales and profits, and ensuring an exceptional service experience for guests. Essential Functions:•Leads all operational aspects of the restaurant; helps execute the company vision and purpose, as well as uphold the established core...