CRM Software Developer Analyst

2 weeks ago

Addison, United States Optimize Search Group Full time

Responsibilities

  • Responsible for developing software tasks in accordance with Information System standards and methodologies.
  • Relies on instructions and pre-established guidelines to perform the function of the job.
  • Develop and maintain working relationships with business partners and other technology teams within the organization
  • Responsible for any Help Desk tickets relating to Development issues.
  • Develop reports, upon request, utilizing various report-writing tools in all applications.
  • Ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
  • Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current.
  • Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
  • Participate in relevant information-sharing activities.
  • Monitor and report on any security violations related to unwarranted access to corporate data.
  • Ensure that all problems are resolved in a timely and efficient manner.
  • Help build team spirit by assisting other staff members and promoting a positive workplace.
  • Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.
  • Support the mission and direction of both within the Information Services department and throughout the corporation.
  • Create, maintain and update disaster recovery procedures when changes in hardware or applications occur.
  • Ensure all changes comply with change management policies and procedures.
  • Complete any activities, tasks, and projects assigned.
  • Responsible for reporting to and completing work at assigned times.
  • Provide technical mentoring to the more junior developers.
  • Ability to rapidly learn new software development technologies and environments.
  • Work with end users and other Information Services staff to develop criteria for specific phases of assigned projects, and ensure proper testing of all developed solutions.
  • Assist in the design and development of database schemas.
  • Lead the development of small applications with minimal supervision
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Job-related experience

  • 5 years of hands-on experience in or supporting sales and marketing organizations
  • Healthcare experience, a plus
  • Must have experience with MS Dynamics CRM D365 and/or desired experience with later CRM versions
  • Proficient with SQL 2012-2016, SQL Server, SSIS
  • Proficient with MSCRM plugins required (i.e. Outlook Plugin, Kingsway, Scribe, etc)
  • Proficient with C#, SSRS, HTML, CSS, JavaScript – use of web based Bing Maps/Google Maps
  • Requires superior teamwork skills.
  • Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner.
  • Excellent analytical and problem solving skills are essential.
  • Must possess a personal sense of urgency.
  • Ability to effectively multi-task and adapt to changing business priorities.
  • Superior customer service skills.
  • Excellent time management and organizational skills are required.
  • Excellent attention to detail.
  • Large scale multi-site IS operations experience.
  • PC Hardware and peripheral experience.
  • Knowledge of Microsoft or Java productivity applications.
  • Knowledge of browser-based technology.
  • Understanding of operating systems such as Windows and OS X/iOS.

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