Customer Service Representative

3 weeks ago


Grandview Heights, United States Randstad USA Full time

As a Representative, you’ll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you’ll effectively interpret and articulate Nationwide's marketing strategies when communicating with customers.


Initial training period is 6 weeks from 9:00-5:30 EST. Hybrid: 3 days in the office and 2 days at home. Training weeks 1-5 Monday-Friday hours are 9:00-5:30 EST.


Week 5 Flexible Hours Monday - Friday 8:00-8:00 EST.


Post Training Schedule is Hybrid. 3 days in the office and 2 days at home.

Also, after the training period, it will be a variable schedule and the shift could be any time between 8:00 AM and 8:00 PM EST,



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