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Loan Officer Assistant

2 months ago

Miami, United States Guaranteed Rate Affinity Full time

Who we are:

Guaranteed Rate Affinity, LLC (“Guaranteed Rate Affinity”) is a joint venture between Guaranteed Rate, Inc (NMLS: 2611) and Anywhere Real Estate Inc.. Through this joint venture, Guaranteed Rate Affinity provides mortgage origination services to the clients of more than 700 Coldwell Banker and select Sotheby’s International Realty offices owned by NRT LLC, a subsidiary of Anywhere and the nation’s largest residential real estate brokerage company. In addition, Guaranteed Rate Affinity markets its services to consumers and unaffiliated realtor referral sources.


What’s the Role?

Guaranteed Rate Affinity is currently seeking a hard-working, dedicated Sales Assistant to join our innovative and passionate team.


The central focus of a Sales Assistant is to support one or more Vice President(s) of Mortgage Lending with a variety of tasks related to increasing their production, efficiency and quality of work. A Sales Assistant’s tasks are divided between 3 important components including 1) Marketing support; 2) Pre-application through post-closing client interaction, including taking of applications; and 3) Loan data entry into the operating system, Encompass. SAs are required to be actively licensed and sponsored by the company and must mirror the licensing footprint of the VP(s) they support.


Essential Duties and Responsibilities:

  • Phone and email support including checking messages, return calls and correspondence, to maintain organized files and work environment
  • Maintaining calendars and scheduling meetings, closings and creating calendar invitations, and following up timely with customers and potential borrowers
  • Taking applications from the VP’s clients in person and by phone, performing required and permitted licensable activities, and otherwise supporting origination activity.
  • Ensuring applications are complete, and entering notes into the file for processing as directed
  • Prepare preapproval letters after qualification by the Vice President
  • Monitor the loan from application through the closing process, maintaining effective communications with customers, referral sources, and loan support staff.
  • Pipeline Inspection: review the pipeline to check for challenges and assess daily turn times to minimize lock expirations, missed contingency and scheduled close times
  • Lock, update, change or extend investor locks with Commitment Desk as necessary
  • Change/extend loans and request pricing expectations as needed or requested
  • Track and approve CDs for closings and educate borrowers on process and terms
  • Obtain and track CDs, check final numbers and call borrowers with the dollar amount necessary to close
  • Database management including coordinating monthly correspondence to borrowers who recently closed a loan
  • Coordinate with the Marketing Department to create marketing materials for agents
  • Complete tasks in a timely manner and work amicably with others and the POD
  • Other duties and responsibilities as assigned


Education or Formal Training:

  • Bachelor’s degree preferred; High School diploma or equivalent required 1+ years related experience
  • Comparable combination of education and experience (including military service) may be considered
  • Must have a clear understanding of federal & state rules and regulations along with Fannie, Freddie, FHA, VA, and guidelines on a multi-investor platform.
  • NMLS License and Encompass experience preferred


Knowledge, Skills & Abilities:

  • Excellent customer service skills and strong work ethic
  • Exceptional verbal and written communication and listening skills with ability to communicate with multiple levels of management and influence others
  • Ability to work a fast-paced environment that will require strong organizational skills and analytical acumen
  • Excellent time-management skills and follow up and follow through with ability to multitask and meet deadlines
  • Familiarity with mortgage industry and GRA loan processes
  • Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment
  • Proficient in Microsoft Office Suite including Outlook, and loan origination system (preferably Encompass)
  • Ability to think strategically to solve problems or challenges with loan files
  • Bi-lingual Spanish speaking preferred




NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Guaranteed Rate Affinity is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.