Software and Warranty Operations Associate

2 months ago

Merrimack, United States Connection Full time

The Software and Warranty Operations Associate assists the Software and Warranty Operations Specialists Team in monitoring the lifecycle operations of the company’s Software License, Cloud, Activations, and Warranty business and associated services. The Associate performs administrative and purchasing tasks in a high-volume, fast-paced environment to potentially manage the lifecycle operations for a small number of Software and Warranty vendors. The Software and Warranty Operations Associate gains personal knowledge of vendor programs and contract procedures to meet vendor program and company audit compliance.

Job Responsibilities:

  • Assist purchasing activities to learn and gain an understanding of the customer-vendor contracts/agreements and program rules for an assigned business segment, including (but not limited to) price lists from vendors/distributors, SKUs, how best cost is negotiated, audits purchase orders for compliance to vendor program specifications and internal controls, ensures internal controls are followed, research and updates ETA’s to set appropriate customer expectations, obtains vendor/distribution authorizations for customer returns and generates reports to support the daily purchasing operations.
  • Monitor team queue, reassigning cases as needed. Submits requests and actions case management regarding the overall lifecycle of Software License, Cloud, Activations and Warranty business within and Warranty business within established Service Level Agreements, including (but not limited to): Orders, ETA, Returns, Activation and Registrations.
  • Activate and/or register customer purchases based on vendor requirements—track deliverables to close out orders and assist in revenue recognition.
  • Develop relationships, peebinars, and conversations with the vendors’ and supplier inside support.


Job Requirements:


  • Basic ability in Microsoft 365 Business applications, including Outlook, Word, Excel, PowerPoint, Teams, Visio, and SharePoint.
  • Attention to detail in composing, keying, and proofing professional business materials. Articulate with the ability to express oneself clearly and professionally in written and oral communication.
  • Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company.
  • Routine problem solver in situations where most problems have occurred before, and solutions are familiar with the ability to identify when a situation needs to be escalated for a non-standard resolution.
  • Process change champion with the ability to identify process improvements and system enhancements in a changing environment.
  • Basic working knowledge of Cloud, Software, Activations, and Warranty operation processes and procedures with the ability to advise and train team members.
  • Self-directed with the ability to work independently, prioritize, and meet fixed service levels. Quick study with the ability to master a situation or learn new things with minimal direction or training.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".

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