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Desktop Support Technician

2 months ago

New Orleans, United States ClifyX Full time

Position Title: Field Service Support –Office/Desktop Support

Location: New Orleans, LA (Onsite)

Position: W2 Contract


Job Description:

Hands on knowledge on Windows OS imaging,installation and configuration

Has good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.

Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues

Help on SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents

Support all the One Drive Access, Storage related issues.

Coordinate and Support on Win 10 Automated Deployments, Ensure deployments run successfully, remediate Failed Deployments, Deploy the image through USB drives.

Handle the Hardware/Software requests from the dedicated locations.

Has good knowledge on Intune/Mobile Device Management, enrolling Byod devices. Should have managed Android/iOS device management.

Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.

Handle Secure Wipe, Asset Disposal as per agreed process

Should have good understanding of IT Service Management Processes.

Basic understanding on SCCM activities

Good understanding on group policy and active directory

Should provide break fix support wherever necessary.

Maintain Asset Inventory of existing devices and buffer stock if any.

Has good understanding of Service now