Coordinator, Institute for Organization Management

4 weeks ago

Washington, United States U.S. Chamber of Commerce Full time

About Us:

If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.


We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.


Position Overview:

Serve as the frontline customer service representative, handling all activities related to Institute for Organization Management (IOM) attendee registration. This includes answering the main phone line and responding to emails, reconciling payments and refunds with the Chamber’s Finance Department, and managing the Salesforce database.


Responsibilities:

  • Provide quality customer service to Institute stakeholders.
  • Manage all aspects of attendee registration, including collecting and working with the Finance Department to process tuition payments.
  • Oversee all aspects of pre-site preparations and post-site wrap-up, including managing attendee data through Salesforce and working closely with volunteers to provide recruitment and other contact lists.
  • Coordinate on-site logistics, including catering and assisting with events.
  • Coordinate in-house logistics related to the fall board meeting and other programs.
  • Perform administrative duties and help with special projects.


Qualifications:

  • Bachelor’s degree and at least 1 year of related experience.
  • Customer service experience.
  • Attention to detail.
  • Excellent organizational and administrative skills.
  • Strong written and verbal communication skills.
  • Working knowledge of Microsoft Office programs.
  • Ability to work independently with minimal supervision.
  • Flexibility to travel.
  • Ability to lift and move items up to 40 pounds for on-site event logistics.
  • Experience in chamber/association/nonprofit/volunteer organizations preferred.
  • Interest in adult education preferred.


We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, status as a protected veteran, genetic information, or any other characteristic protected by federal, state, or local law. Our talent acquisition and employment policies are inclusive. We respect both the spirit and letter of the laws of equal employment opportunity.

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