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Patient Access Assistant Manager
4 months ago
Do you have a passion for helping others and want to make a difference in people’s lives? Then consider joining our team at Nebraska Orthopaedic Center. We are dedicated to providing the best possible care for our patients and their families, and we are always looking for talented, compassionate individuals to join our team.
We always strive to make your experience at Nebraska Orthopaedic Center a friendly, comfortable, and positive one. We want you to feel you received the same high-quality care we would offer a member of your own family. At NOC, we strive to be your healing destination.
Essential Duties:
- Ensure patient chart are updated timely with current and accurate information.
- Assures smooth flow of patients from check-in through check-out.
- Supervises the Patient Access departments: Front Office, Appointment Hub, Medical Records, and Transcription.
- Understand HIPAA and release of medical information.
- Conduct department meetings.
- Stay current with insurance changes and communicate changes as necessary.
- Attend monthly Leadership Meetings.
- Coordinates coverage with team leads.
- Manages the auto attendant phone system.
- Completes 30-60-90 day new hire onboarding reviews in conjunction with the Manager.
- Handle situations between patients and staff.
- Main contact for Allo for the Hunt Groups, after-hours recording, auto attendant, and reporting.
- Main contact for ClearWave – patient intake software
Qualifications:
- BA degree preferred.
- Two years’ experience in insurance claims.
- 2+ years’ experience in a supervisory role.
- 2+ years’ experience in a medical office.
Skills and Abilities:
- Knowledge of medical terminology.
- Current knowledge of the insurance industry.
- Ability to operate various office equipment.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
- Ability to Lead a Team and mentor team leads.
Work Environment:
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work may require long periods of sitting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Involves frequent contact with staff, patients, and the public. .
CLASSIFICATION: Exempt
EOE
