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Information Technology Support Specialist

1 month ago

Minneapolis, United States Insight Global Full time

Role: Technical Support Associate

Location: Hybrid (Eagan, MN)

Pay: $20-$24/hr


Must Haves:

  • Experience in a Helpdesk/Retail/Customer facing role
  • Can include internship work
  • Completed IT Bachelor’s Degree
  • WILL WORK Hybrid Eagan Model
  • Great Communication and Personality



Plusses:

  • Experience in a Tier 1 Helpdesk environment
  • Experience with Mechanical issues



Day to Day Responsibilities:

  • One of Insight Global’s largest Chemical Manufacturers is seeking to hire a Technical Support Associate for their Dishwashing/Appliances division. This person will be part of a Tier 1 Helpdesk team that will assist cliental directly with mechanical issues with their Appliances (dishwashers). If a solution cannot be found, then the person will escalate the issue to the Field Tech Representative. Solutioning of issues may occur over the phones, video, email, or even Teams. In the future this role will expand into more technical analysis of data and problem solving of individual IOT devices. A person seeking to begin their career with an phenomenal fortune 500 company and who is dependable, customer centric, will be a great fit for this role.