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Desktop Support Technician

2 months ago

Santa Rosa, United States Axiom Technologies Full time

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to follow defined processes and carry out various Operational-type tasks. Strong ability to troubleshoot and isolate Level 2-type issues that are related to either Hardware or Software environments.

Advanced Experience in Windows Operating Systems. Candidate should also have a knowledge of all MAC-related Hardware and Software type issues. Experience in Active Directory and Jamf all is also a plus.

Roles and Responsibilities:

  • Imaging of Windows Devices to the latest version
  • Provide 2nd Level Support
  • Unboxing and packing of equipment To/ From Remote locations
  • Must be able to follow schedules and perform administrative-type tasks
  • IMAC
  • Perform Hardware and Software Installations
  • Smart Hands Activities
  • Provide remote support for users traveling or at home.
  • Endpoint Encryption Troubleshooting – McAfee
  • Ability to work in Active Directory
  • Provide asset information within the ticketing system to ensure an accurate asset database
  • Perform refresh of end-user devices in alignment with refresh schedules
  • Assist with inventory activities as required weekly and monthly
  • Ensure local Inventory is up to date and correct
  • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
  • Ability to work within Service Now
  • Strong ability to interact with Customers
  • Proper Documentation of End User Issues within Service Now
  • Backup and Restoration of End User Data

Requirements

  • Background Verification and Drug test is a must

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com