Current jobs related to Onboarding Associate - Fort Lauderdale - ShipMonk

  • Onboarding Coordinator

    3 weeks ago

    Fort Lauderdale, Florida, United States ICBD Holdings LLC Full time

    About the RoleWe are seeking a highly organized and detail-oriented Onboarding Specialist to join our team at ICBD Holdings LLC. As an Onboarding Specialist, you will play a critical role in ensuring a positive onboarding experience for new hires.Key ResponsibilitiesServe as the primary point of contact for new hires, ensuring timely communication and...

  • HR Associate/Onboarding Specialist

    3 weeks ago

    Fort Lauderdale, Florida, United States AR INTERNATIONAL ENTERPRISES INC. DBA ARC GROUP Full time

    Job Title: HR Associate/Onboarding SpecialistJob Summary:ARC Group is seeking a dedicated HR Associate/Onboarding Specialist to deliver a seamless and efficient onboarding experience for over 1,200 associates. The successful candidate will ensure the timely completion of all employment documentation, including medical clearances, visas, and background...

  • Onboarding Specialist

    2 days ago

    fort lauderdale, United States ABA Centers of America Full time

    Brief DescriptionOnboarding Specialist – ABA Centers of AmericaFort Lauderdale, FLAbout ABA Centers Of AmericaABA Centers of America is a healthcare innovator experiencing steady growth while revolutionizing the autism care field. We provide ABA (Applied Behavior Analysis) therapy and diagnostic services to our clients and families in our centers, in...

  • Onboarding Specialist

    1 week ago

    Fort Lauderdale, United States ABA Centers of America Full time

    Brief DescriptionOnboarding Specialist – ABA Centers of AmericaFort Lauderdale, FLAbout ABA Centers Of AmericaABA Centers of America is a healthcare innovator experiencing steady growth while revolutionizing the autism care field. We provide ABA (Applied Behavior Analysis) therapy and diagnostic services to our clients and families in our centers, in...

  • Account Support Associate

    2 months ago

    Fort Mill, United States Associate Staffing Full time

    Assist with New Accounts creation and Money Movement to support Financial Advisors. Job Responsibilities: Assist new advisors in onboarding their books of business Provide virtual and in-person support with account opening and money movement Communicate with Advisors on outstanding tasks Skills/Education: 1+ year of experience within the finance or...

  • Account Support Associate

    2 months ago

    Fort Mill, United States Associate Staffing Full time

    Assist with New Accounts creation and Money Movement to support Financial Advisors.Job Responsibilities:Assist new advisors in onboarding their books of businessProvide virtual and in-person support with account opening and money movementCommunicate with Advisors on outstanding tasksSkills/Education:1+ year of experience within the finance or operations...

  • Account Support Associate

    1 month ago

    Fort Mill, United States Associate Staffing Full time

    Assist with New Accounts creation and Money Movement to support Financial Advisors.Job Responsibilities:Assist new advisors in onboarding their books of businessProvide virtual and in-person support with account opening and money movementCommunicate with Advisors on outstanding tasksSkills/Education:1+ year of experience within the finance or operations...

  • Account Support Specialist

    4 weeks ago

    Fort Mill, South Carolina, United States Associate Staffing Full time

    Account Support Associate RoleAssist with the onboarding of new financial advisors and facilitate seamless money movement to support their business growth.Key Responsibilities:Collaborate with new advisors to onboard their books of business efficientlyProvide expert support with account opening and money movement, ensuring a smooth experience for all parties...

  • Account Support Specialist

    4 weeks ago

    Fort Mill, South Carolina, United States Associate Staffing Full time

    Account Support Associate RoleAt Associate Staffing, we are seeking a highly skilled Account Support Associate to join our team. This role is ideal for individuals who are passionate about providing exceptional customer service and support to our financial advisors.Key Responsibilities:Assist new advisors in onboarding their books of business, ensuring a...

  • Account Support Associate

    3 days ago

    Fort Mill, SC, United States Associate Staffing Full time

    Assist with New Accounts creation and Money Movement to support Financial Advisors.Job Responsibilities:Assist new advisors in onboarding their books of businessProvide virtual and in-person support with account opening and money movementCommunicate with Advisors on outstanding tasksSkills/Education:1+ year of experience within the finance or operations...

  • Sales Associate North Fort Lauderdale

    4 weeks ago

    Fort Lauderdale, Florida, United States Orangetheory Full time

    Orangetheory Studio Overview At Orangetheory, we're passionate about helping our members achieve their fitness goals. As a Sales Associate, you'll play a key role in helping us deliver an exceptional experience for our guests. Key Responsibilities: * Greet guests with enthusiasm and provide a warm welcome * Work at the front desk, answering phones and...

  • Sales Associate Orangetheory Studio

    4 weeks ago

    Fort Lauderdale, Florida, United States Orangetheory Full time

    Orangetheory Studio Job Description **Job Summary:** As a Sales Associate at Orangetheory, you will be the first point of contact for our members and guests. Your role will be to provide exceptional customer service, work at the front desk, and sell memberships to help the studio thrive. **Key Responsibilities:** * Greet every member and guest with...

  • Client Success Associate

    1 day ago

    fort lauderdale, United States Home Show Management Corp. Full time

    The Client Success Associate position is for a motivated professional looking to be a part of an established yet growing brand in South Florida. If you love home design, are organized, comfortable with communication, and passionate about helping clients achieve success then this is the perfect position for you.Company DescriptionHome Show Management Corp....

  • Client Success Associate

    2 days ago

    Fort Lauderdale, United States Home Show Management Corp. Full time

    The Client Success Associate position is for a motivated professional looking to be a part of an established yet growing brand in South Florida. If you love home design, are organized, comfortable with communication, and passionate about helping clients achieve success then this is the perfect position for you.Company DescriptionHome Show Management Corp....

  • Client Success Associate

    1 day ago

    fort lauderdale, United States Home Show Management Corp. Full time

    The Client Success Associate position is for a motivated professional looking to be a part of an established yet growing brand in South Florida. If you love home design, are organized, comfortable with communication, and passionate about helping clients achieve success then this is the perfect position for you.Company DescriptionHome Show Management Corp....

  • Human Resources Coordinator

    3 weeks ago

    Fort Lauderdale, Florida, United States Postal Center International Full time

    Job Title: Human Resources CoordinatorJob Summary:The Human Resources Coordinator plays a vital role in enhancing and maintaining the employee experience by coordinating associate events, assisting learning & development initiatives, and ensuring a smooth onboarding process for new hires. This role acts as a liaison between HR, vendors, and internal...

  • Human Resources Coordinator

    2 weeks ago

    Fort Lauderdale, United States Postal Center International Full time

    Job Summary: The Human Resources Coordinator is a key player in enhancing and maintaining the employee experience by coordinating associate events, assisting the learning & development initiatives, and ensuring a smooth onboarding process for new hires. This role acts as a liaison between HR, vendors, and internal departments to coordinate associate and...

  • Account Operations Associate

    3 weeks ago

    fort lauderdale, United States Ascendo Resources Full time

    Seeking Candidates with a Finance Degree who are looking for a career opportunity – if you are interested in working in Financial Services please apply today Responsibilities:Accurately input and manage data for new accounts into our internal platform.Ensure data integrity and completeness during the data entry process.Collaborate with team members to...

  • Account Operations Associate

    1 month ago

    Fort Lauderdale, United States Ascendo Resources Full time

    Seeking Candidates with a Finance Degree who are looking for a career opportunity – if you are interested in working in Financial Services please apply today Responsibilities:Accurately input and manage data for new accounts into our internal platform.Ensure data integrity and completeness during the data entry process.Collaborate with team members to...

  • Account Operations Associate

    3 weeks ago

    fort lauderdale, United States Ascendo Resources Full time

    Seeking Candidates with a Finance Degree who are looking for a career opportunity – if you are interested in working in Financial Services please apply today Responsibilities:Accurately input and manage data for new accounts into our internal platform.Ensure data integrity and completeness during the data entry process.Collaborate with team members to...

Onboarding Associate

2 months ago

Fort Lauderdale, United States ShipMonk Full time

As an Onboarding Specialist, you serve as the face and voice of the ShipMonk brand during implementations as clients transition their fulfillment to ShipMonk. You have the opportunity to make a meaningful difference in the lives of our clients. Our unparalleled servicing philosophy puts your passion to serve and your personality at the center of every client interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company. Our goal is to be the indispensable fulfillment partner of our clients by delivering premium value that exceeds merchant needs. The Onboarding Specialist role is integral to ShipMonk, setting the foundation of success for clients and ensuring a seamless experience once going live and fulfilling orders.

In this role, the Onboarding Specialist delivers extraordinary service by effectively and efficiently onboarding clients. Your goal is to ensure that clients know how to use our systems and how to achieve success. You will work closely with the clients, our warehouse team, and developers to ensure requests are completed timely and accurately. If you are passionate about educating others, love process and technology, are results-driven, and are interested in working for a fast-paced, rapidly growing brand; this position may be an ideal fit for you.

Key Responsibilities

  • Act as the primary point of contact for 20 or more new clients, handle client queries about the ShipMonk implementation process as each new client navigates the Onboarding Journey.
  • Lead new clients through the initial stages of using ShipMonk’s products and services, ensuring they understand its features and benefits. Troubleshoot issues early on in the partnership to course-correct.
  • Understand each client's business needs and try to align the product implementation accordingly by providing solutions and communicating clear expectations so they are well-prepared to go live.
  • Demonstrate ShipMonk’s software and system features and troubleshooting through emails, phone calls, and video meetings to ensure comprehension.
  • Host live daily webinars to train clients on each Onboarding Journey milestone using a prepared slideshow while demonstrating the ShipMonk application.
  • Successfully transition clients from Onboarding to Client Support, setting them up for growth, long-term success, and retention.
  • Partner and interact with other ShipMonk areas of business; Sales, Warehouse Operations, Launch Operations, Development, Pricing, QA, and Client Support to resolve client Onboarding challenges.
  • Collaborate with department leadership and training to create and update customer-facing education materials to ensure client adoption of ShipMonk tools and processes.
  • Recommend improvements to the Sales, Client Support, and Operations processes to continuously enhance the overall customer onboarding experience. Advocate for clients by capturing and sharing feedback.
  • Occasionally visit the warehouse and partner with Warehouse Operations to assist with resolving client issues and host Warehouse Tours.
  • Maintain and achieve various inter-department KPIs and metrics.

Skills

  • Project Management: organized and capable of multi-tasking, and conducting proactive follow-ups.
  • Training: a knack for methodical education of clients to ensure adoption and success.
  • Critical Thinking: use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Communication: at ease speaking to large groups and preparing written communications to others to convey information effectively; outgoing and energetic personality. Adjust and adapt communication style or method to align with each client's way of receiving information.
  • Attention to Detail: thorough, organized, active, and productive; able to manage multiple projects concurrently
  • Collaborative: comfortable with innovative thinking, and sharing ideas with other team members.
  • Active Listening: give full attention to what other people are saying, take time to understand the points being made, respect ideas, respond appropriately, and ask questions.
  • Resilient: never give up and keep iterating until a problem is solved.
  • Be a team player who believes that their team's success is their success and they share responsibility when their team experiences difficulties along the way.

Requirements

  • 2+ years of experience in B2B or technology industry
  • Hands-on experience selling, demonstrating, implementing, or supporting software
  • Experience collaborating cross-departmentally to deliver comprehensive solutions
  • Experience in fulfillment or third-party logistics a plus
  • Proficient with Google Suite Apps; Sheets, Docs, Slides, Calendar, and Meet
  • Familiarity with MacBook computers and operating systems
  • Comfortable with public speaking, talking to clients on the phone and video calls
  • Preferred bilingual English/Spanish, able to speak and write English and Spanish fluently
  • Tech-savvy with the ability to quickly learn new product features and explain to others
  • Analytical and creative in finding solutions for customers