Customer Success Specialist

1 day ago


Buffalo, United States MemoryFox Full time
Job Title: Customer Success Specialist

Location: Remote

Position Type: Full-time

Position Posted Date: 06 Dec 2024

Submission Due Date: 20 Dec 2024


About MemoryFox:

MemoryFox helps nonprofits harness the power of storytelling to drive their missions forward. We believe in the transformative power of authentic stories, and we partner with nonprofits to collect, organize, and share impactful content. Join our fast-growing startup and make a meaningful impact on the nonprofit sector


Position Overview:

We are seeking a dynamic and dedicated Customer Success Specialist who thrives in a high-volume, customer-focused environment. This individual will work closely with nonprofits, helping them utilize MemoryFox to craft compelling storytelling campaigns. The ideal candidate is creative, personable, and passionate about supporting nonprofits in achieving their goals. Your key north star KPIs will center on the activation and retention of MemoryFox customers.


Key Responsibilities:


Customer Engagement & Success:

  • Onboard new customers to ensure smooth implementation and adoption of MemoryFox.
  • Conduct regular customer check-in calls to provide guidance, address concerns, and foster relationships.
  • Coach customers in storytelling best practices, campaign planning, and platform usage.
  • Proactively steward inactive customers to reignite engagement.
  • Offer creative and personalized solutions to customer challenges.


Campaign & Content Support:

  • Collaborate with customers to plan and build storytelling campaigns.
  • Assist with post-production design and storytelling projects to enhance campaign impact.
  • Identify and formulate customer success stories for marketing and internal knowledge sharing.


Resource & Knowledge Sharing:

  • Create and manage customer accounts, ensuring accurate and organized data in the CRM (Hubspot preferred).
  • Distribute relevant resources and references to customers, tailored to their specific needs.
  • Craft and maintain knowledge base articles for common questions and use cases.


Continuous Improvement:

  • Analyze customer patterns and trends to identify opportunities for improved engagement and success.
  • Adapt to shifting priorities and contribute to the evolution of MemoryFox’s processes and offerings.


Qualifications:


Experience:

  • Prefer proven success in a high-volume customer/donor environment.
  • Nonprofit experience, especially in fundraising, storytelling, or operations, is highly desirable.
  • Proficiency in organizing and managing customer data in a CRM (Hubspot experience preferred).
  • Proficiency in media design & editing tools (Canva preferred).


Skills & Attributes:

  • Strong ability to coach customers, ask nuanced questions, and offer creative solutions.
  • Adaptable and comfortable in a fast-paced startup environment with shifting priorities.
  • Exceptional communication skills—clear, concise, and frequent.
  • Personable and empathetic, with a positive and inquisitive approach to customer interactions.
  • Detail-oriented and highly organized, and can manage multiple tasks and priorities simultaneously
  • Ability to answer, triage & report basic customer technical issues.


Why Join MemoryFox?


  • Work with a mission-driven team passionate about helping nonprofits make a difference.
  • Be part of a growing startup where your ideas and contributions will shape the future of our company.
  • Enjoy a collaborative and flexible remote work environment.
  • Own your work – stock options available. 


How to Apply:


If you’re passionate about storytelling, thrive in a customer-focused role, and want to make an impact in the nonprofit sector, we’d love to hear from you Please submit your resume with a cover letter to cx@memoryfox.net with the subject line “Application: Customer Success Specialist”.


Note: MemoryFox is an equal opportunity employer and values diversity in our team.



  • buffalo, United States MemoryFox Full time

    Job Title: Customer Success SpecialistLocation: RemotePosition Type: Full-timePosition Posted Date: 06 Dec 2024Submission Due Date: 20 Dec 2024About MemoryFox:MemoryFox helps nonprofits harness the power of storytelling to drive their missions forward. We believe in the transformative power of authentic stories, and we partner with nonprofits to collect,...


  • Buffalo, United States Rich Products Full time

    The Customer Success Specialist - E-commerce role is pivotal in ensuring the smooth operation of various tasks related to Cremes customer success, from invoicing and order management to building strong customer relationships. The ideal candidate wil Commerce, Specialist, Customer, Operations, Technical Support, Retail, Grocery


  • Buffalo, New York, United States Spectrum Full time

    About Us:Spectrum is America's fastest-growing TV, internet, and voice provider.We are a diverse group of hardworking people committed to helping each other grow. Our mission is to ensure everyone reaches their full potential.Our extensive training program and competitive base salary provide the foundation for success as a salesperson. Meeting and exceeding...


  • Buffalo, New York, United States ACV Full time

    We are seeking a talented and dedicated individual to fill the role of Account Support Representative at ACV. As an Account Support Representative, you will play a vital role in supporting our customers and ensuring their needs are met.About ACVAt ACV, we prioritize innovation and customer satisfaction. Our platform has transformed the way dealers buy and...


  • Buffalo, United States DSV AS Full time

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...


  • Buffalo, United States Valvoline Full time

    As a Customer Relations Specialist, you are often the first face our customers see and the voice between customers and technicians. This is the perfect part-time position for those with busy lives or just want to make a little extra income. The best Relations, Specialist, Customer, Automotive, Business Services


  • Buffalo, United States AdaptHealth LLC Full time

    AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply,...


  • Buffalo, United States Avenica Full time

    Position: Customer Service Specialist- ClaimsLocation: Buffalo, NYCompensation: $30/hrRole Structure:5 days in-office during training period, Hybrid after training (3 days in-office). Equipment provided!Hours: Mon-Fri 8am-5pm ET, training hours may vary slightly M-FOverview:Avenica is currently evaluating talent for a Customer Service Specialist to assist...


  • Buffalo, Minnesota, United States Holiday Companies Full time

    Sales and Customer Support SpecialistHoliday Companies is looking for a highly motivated Sales and Customer Support Specialist to join our team.This role offers an estimated salary of $50,000 per year and includes opportunities for advancement within the company.Responsibilities include providing exceptional customer service, making sales recommendations,...


  • Buffalo, Missouri, United States Walmart Full time

    Sales and Customer Experience Specialist Position at WalmartWe are seeking a highly motivated and customer-focused individual to fill the role of Sales and Customer Experience Specialist. As a key member of our retail team, you will be responsible for providing an exceptional shopping experience for our customers.Job Summary:You will be working on the sales...


  • Buffalo, New York, United States US Foods, Inc. Full time

    About the RoleWe are seeking a highly skilled Master Meat Specialist to join our team in this challenging and rewarding role. As a Master Meat Specialist, you will be responsible for cutting and customizing portions of meat products using various equipment.


  • Buffalo, United States Zenner & Ritter Inc Full time

    Replies within 24 hours Customer Service Specialist LANCASTER, NY - OFFICE POSITIONSBe the Best at what you do and Save the Day! With over 90 years of continuously servicing the Western New York/ Buffalo region we've grown a strong base of loyal clients through delivery of market leading services at the best possible value. This approach allows Zenner &...


  • Buffalo, United States Zenner & Ritter Inc Full time

    Customer Service Specialist LANCASTER, NY - OFFICE POSITIONSBe the Best at what you do and Save the Day! With over 90 years of continuously servicing the Western New York/ Buffalo region we've grown a strong base of loyal clients through delivery of market leading services at the best possible value. This approach allows Zenner & Ritter, Inc. to maintain...


  • Buffalo, New York, United States Crosby's Full time

    Crosby's, a renowned food retailer, is seeking an enthusiastic Sales and Customer Engagement Specialist to join its dynamic team. With a strong focus on customer satisfaction, you will be responsible for delivering exceptional experiences to customers in our West Seneca, NY store.We offer a competitive salary of $16/hr & up (based on experience) and a range...


  • Buffalo, New York, United States Penske Full time

    We are looking for an experienced Fueling and Customer Support Specialist to join our team at Penske. As a key member of our sales team, you will be responsible for providing excellent customer service, handling fueling operations, and working closely with other departments to ensure seamless sales transactions. In this role, you will have the opportunity to...


  • Buffalo, United States Hertz Full time $18

    Wage: $18.00/hr plus commissionThe  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately...


  • Buffalo, United States Avenica Full time

    Position: Customer Service Representative- Claims Location: Buffalo, NY Compensation: $30/hr Role Structure: 5 days in-office during training period, Hybrid after training (3 days in-office). Equipment provided! Hours: Mon-Fri 8am-5pm ET, training hours may vary slightly M-F Overview: Avenica is currently evaluating talent for a Customer Service Specialist...


  • Buffalo, United States Tesla Full time

    Tesla Wall Connector Specialists are the voice of our Diagnostics team on a Global scale. They perform initial troubleshooting with the customer as well as remote investigations and resolutions with or without customer intervention. Additionally, the Tesla Powerwall Support Specialists educate customers and installers on the Wall Connector features and...


  • Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    About the RoleAs a Full-Time Customer Support Specialist, you will be working in a fast-paced environment where your energy, passion, and communication skills will make a significant impact. Your primary objective will be to deliver outstanding customer service, ensuring that every guest leaves satisfied and eager to return.


  • Buffalo, New York, United States Northwest LLC Full time

    About the RoleNorthwest LLC is seeking a highly skilled Contact Center Specialist I to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, utilizing multiple customer databases, and providing technical assistance as required.Key Responsibilities- Meet productivity standards and...