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Customer Service Representative

2 months ago

Jurupa Valley, United States Compunnel Inc. Full time

CORE RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Manage inbound phone calls, online inquires and customer walk-ins

Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment

Strong collaboration with customers and branch staff on dealing with issues

Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail

Ability to document tasks in process flows

Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary

Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms

May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order

Reviews autorenewals of contracts and supports contract additions identified by branch staff

Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off

Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair

Supports branch staff in compiling metrics

Assists branch manager and service staff ensuring customer requests are completed in a timely manner

Ensure correct time entries and appropriate billing is maintained for projects and service engagements

Obtain and updates forms of payment to process for service orders from customers

Ensures all service operations and part numbers are added to service orders

Create and maintain safe working environment and culture within the organization

Take care of internal and external customer needs and expectations

Demonstrates high impact culture through innovation, accountability and empowerment

Must be able to function in a team environment; usually works with direct supervision but can work independently


QUALIFICATIONS:

High school diploma or equivalent plus 2 years of applicable work experience

Forklift certification preferred.

Computer proficiency to include Microsoft Suite and math skills

Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing

Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks

Able to collaborate with other disciplines

Ability to understand concepts in execution and strong organization skills

Understanding of general business concepts

Strong communication skills between team members

Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Fluency in relevant ERP systems

Basic understanding of typical IT business tools