RCM Healthcare Trainer

2 months ago

Atlanta, United States CenterWell Home Health Full time

As a Trainer, you will be:

  • Responsible for creating and conducting training for complete Accounts Receivable, admitting procedures, pre-bill protocols, physician billing, nursing home billing, and error codes.
  • Manage related expenditures in a fiscally responsible manner in accordance with the Company’s budget.
  • Should have expertise in communication and ability to work closely with corporate office to ensure program compliance and employee satisfaction.
  • Travel as necessary.
  • Creates training materials and manuals for A/R, admitting procedures, pre-bill protocols, physician billing, nursing home billing, and error codes.
  • Conducts training sessions at Support Center and field sites.
  • Creates and conducts A/R and admitting procedure audits on a regular basis, as needed, to detect trends after Billing Exception Reports are generated.
  • Provides follow-up as needed to ensure satisfactory training.
  • Creates and conducts training including: Patient Menu, A/R, Report Menu, Billing, Masters, Histories, Unify, Extensions and Appendix Items.
  • Maintains current compliance standards in all training materials and sessions.
  • Establishes and maintains positive working relationships.
  • Maintains the confidentiality of patient/client and agency information at all times.
  • Participates in staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed.
  • Assures for compliance with local, state and federal laws, Medicare regulations, and established company policies and procedures.
  • Meets or exceeds delivery of Company Service Standards in a consistent fashion.
  • Conducts all business activities in a professional and ethical manner.
  • Abides by and demonstrates the company Mission – Vision – Values through both behavior and job performance on a day-to-day basis.


Required Experience/Skills:

  • High school diploma or equivalent.
  • Two years healthcare billing/collections experience, knowledge of Medicare, Medicaid and commercial insurance, with expertise in at least one of those areas.
  • Excellent customer service skills.
  • Familiar with revenue cycle at the intermediate to advanced level, preferably including up-front/registration and back-end A/R features.
  • Knowledge of admitting and A/R procedures.
  • Proficient in basic PC skills.
  • Microsoft Word and Excel preferred.
  • Ability to train.
  • Ability to travel.
  • Interpersonal skills that promote interdisciplinary collaboration and effective communication.
  • Compliance with accepted professional standards and practices.
  • Demonstrate excellent observation and communication skills.
  • Self-directed with the ability to work with little supervision

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