ServiceNow Administrator

3 weeks ago


Lee County, United States Bluebird Staffing Full time

SERVICENOW ADMINISTRATOR


Location: Southwest Florida (Remote within Florida)

This is a remote position. Must reside in the State of Florida. If you are relocating to the state of Florida, you must relocate to Southwest Florida. There may be an occasional on-site need.

*** Relocation Paid ***


RESPONSIBILITIES:

  • Incident resolution
  • Customer support for all live ServiceNow modules
  • Request evaluation and completion
  • Participation in ServiceNow system upgrades and/or patches
  • Participation in small or mid-sized optimization efforts


Requirements:

  • 3 years of ServiceNow Administrator experience
  • Strong analytic and troubleshooting skills
  • Strong customer service and interpersonal skills
  • Ability to work independently and as a team member
  • Problem-solving and reporting skillS
  • Experience with application administration for multiple systems
  • MS Office and SharePoint a plus

Ongoing Projects:

  • Certificate Inventory and Management
  • Forecasting for Projects (Discovery)
  • Upland RightAnswers migration to ServiceNow KB
  • ServiceNow Washington Upgrade


Upcoming Projects:

  • Agent Chat, Agent Workspace, and Virtual Agent
  • Release Management



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