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Customer Success Representative with CAD Experience

3 months ago

Nashville, United States F3-FunctionFirstFurniture Full time
Now Hiring - Customer Success Representative with CAD Experience

F3 is a fast expanding furniture supplier for student housing, hospitality, and senior housing across the United States and Canada.

Administrative Sales Support provides in-office assistance to the sales team including customer service to our clients.


Job Responsibilities:

  • Prepare proposals and sample packages for customers
  • Manage customer accounts, responsibilities to include, communication with customers, order confirmation, scheduling of deliveries and installations
  • Provide design support and documentation during completion and execution of design concepts with customers and their interior designers
  • Assist in managing client expectations, team communication and consultant coordination
  • Maintain ongoing, productive client relationships within company
  • Work internally with sales and operations departments to resolve various problems in designing of custom made furniture
  • Support the sales team reviewing and completing projects
  • Understand customer needs and respond in timely manner to all their requirements

Minimum Requirements:

  • Strong verbal and written communication, interpersonal and organizational skills
  • Experienced in Microsoft Office, Acrobat Adobe, QuickBooks, and computer skills
  • Proficient in Revit, SketchUp, AutoCAD, and other modeling software programs
  • Experience in the furniture business preferred
  • Ability to work independently and in a team environment
  • Exceptional time management and able to meet deadlines
  • Capable to work on a variety of projects simultaneously; flexibility to adjust workload and assignments
  • Attentive and focus on details. This is necessary, as F3 never overlooks the smallest aspect of the business.
  • Personable, even-tempered, and mild mannered
  • Dependable, and reliable
  • Focused and ready to learn new processes and systems
  • Collaborate b/w departments with interior design assignments that include understanding client needs, conceptual design, design development, and space planning

Education:

  • High school or equivalent (Required)