Technical Help Desk Support
4 weeks ago
Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. designDATA is a Microsoft Gold Certified, HP, VMware Enterprise, Cisco Premier Certified, Venture Tech Network, Symantec and Lenovo Partner.
The Technical Help Desk Support / End User Support Technician - Tier 3 provides technical tier 3 support to clients, troubleshooting issues related to applications, system access, hardware, software, and networks. They identify and resolve complex problems, or escalate them to the Tier 4 End User Support Technician or the Technical Account Manager. Additionally, they provide training and coaching, acting as an escalation point for Tier 1 and 2 Support Technicians. On-site technical support for clients may also be provided.
QUALIFICATIONS:
- High school diploma or GED required, prefer associate degree or higher
- 2 years of relevant experience in a tier 2 (or higher) technical help desk environment
- At least 1 year of tier 3 support experience is desired
- Valid driver’s license, insurance and reliable personal vehicle
Preferred certifications:
- A+
- Microsoft Office Specialist
- ACMT (Apple) or Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
-
Technical Help Desk Support
4 weeks ago
Gaithersburg, United States Doyon Government Group Full timeEstablished in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. designDATA is a Microsoft Gold Certified, HP, VMware Enterprise, Cisco Premier Certified,...
-
Technical Help Desk Support
4 weeks ago
gaithersburg, United States Doyon Government Group Full timeEstablished in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. designDATA is a Microsoft Gold Certified, HP, VMware Enterprise, Cisco Premier Certified,...
-
Technical Support Specialist
6 days ago
Gaithersburg, Maryland, United States designDATA Full timeJob SummaryAs a Technical Support Specialist at designDATA, you will provide technical assistance to clients by troubleshooting applications, systems access, resolving hardware, software, and network-related issues. You will utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the Technical Support Team and...
-
Technical Support Specialist
1 month ago
Gaithersburg, Maryland, United States Doyon Limited, Doyon Drilling, Inc Full timeJob SummaryAs a Technical Support Specialist, you will provide technical assistance to clients by troubleshooting applications, systems access, and resolving hardware, software, and network-related issues. You will utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the Technical Support Team and the...
-
Technical Support Specialist
3 weeks ago
Gaithersburg, Maryland, United States Doyon Full timeJob Title: End User Support TechnicianOverviewEstablished in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area.We specialize in empowering organizations with scalable solutions for secure and efficient work environments.Through a client-centric approach, we align IT...
-
Technical Support Specialist
2 weeks ago
Gaithersburg, Maryland, United States Doyon Full timeJob SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team as a Tier 3 End User Support Technician. This role will provide technical support to clients by troubleshooting applications, systems access, hardware, software, and network related issues.Key ResponsibilitiesProvide troubleshooting and resolution for...
-
Customer Support Specialist
1 week ago
Gaithersburg, Maryland, United States EMP Trust Solutions, LLC Full timeCustomer Support SpecialistWe are seeking a skilled Customer Support Specialist to provide timely and professional responses to customer inquiries via phone, email, or chat. This role requires strong technical analytical and troubleshooting skills, as well as excellent written and verbal communication skills.Key Responsibilities:Provide accurate and timely...
-
Chief Financial Officer
6 days ago
Gaithersburg, Maryland, United States World Help Full timeJob Title: Director of AccountingWorld Help, a Christian humanitarian organization, is seeking a highly skilled and experienced Director of Accounting to lead the Accounting & Finance department. The ideal candidate will have a strong understanding of accounting practices, excellent communication skills, and the ability to ensure financial operations are...
-
Front Desk Receptionist
1 month ago
Gaithersburg, United States Bella Ballet Kentlands Full timeDescription Do you love inspiring and empowering students through dance? Are you high energy and personable? Do you enjoy working with children? At Bella Ballet and Empower by Bella Ballet, we are more than just a dance studio. As the original dance empowerment studio, our goal is to empower our students as a whole through their bodies, minds, and beautiful...
-
Customer Support Specialist
4 weeks ago
Gaithersburg, Maryland, United States Learning Without Tears Full timeAbout Learning Without TearsWe are a family-owned company dedicated to providing innovative education products, training, and materials for educators and children. Our team is driven by a passion for helping children learn and grow.Job SummaryThe Service & Solutions Representative will be responsible for delivering exceptional customer support experiences to...
-
Front Desk Receptionist
2 weeks ago
Gaithersburg, Maryland, United States Bella Ballet Kentlands Full timeJob Title: Front Desk ReceptionistAt Bella Ballet Kentlands, we are seeking a highly motivated and organized Front Desk Receptionist to join our team. As a Front Desk Receptionist, you will be responsible for providing exceptional customer service to our students and families, ensuring a positive and welcoming experience for all.Key Responsibilities:Assist...
-
Front Desk Receptionist
3 weeks ago
Gaithersburg, Maryland, United States Bella Ballet Kentlands Full timeJob Title: Front Desk ReceptionistBella Ballet Kentlands is seeking a highly organized and customer-focused Front Desk Receptionist to join our team. As a Front Desk Receptionist, you will be the first point of contact for our students and families, providing exceptional customer service and ensuring a positive experience for all.Responsibilities:Check in...
-
Front Desk Associate
3 weeks ago
Gaithersburg, Maryland, United States MSCCN Full timeFront Desk Staff Job DescriptionAt HealthFitness, we're seeking a part-time Front Desk Staff to join our fitness team at our corporate client site in Gaithersburg, Maryland. As a Front Desk Staff, you'll be the first point of contact for our customers, providing exceptional service and ensuring a positive experience for all participants.Key...
-
Front Desk Coordinator
6 days ago
Gaithersburg, Maryland, United States Sparks Personnel Services, Inc. Full timeJob SummaryWe are seeking a highly skilled and organized Front Desk Coordinator to join our team at Sparks Personnel Services, Inc. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide exceptional customer service and support to our clients and visitors.Key ResponsibilitiesAnswer and direct phone...
-
Front Desk Representative
1 week ago
Gaithersburg, Maryland, United States Marriott International Inc Full timeAt Marriott International Inc, we are seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our valued guests.Key Responsibilities:Process guest arrivals and departures in a...
-
Front Desk Receptionist
2 weeks ago
Gaithersburg, Maryland, United States Bella Ballet Kentlands Full timeBella Ballet Kentlands is seeking a highly motivated and organized Front Desk Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our students and families, ensuring a positive and welcoming experience for all. Your primary responsibilities will include checking in...
-
Front Desk Staff
4 weeks ago
Gaithersburg, United States Trustmark Full timeHealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey by creating communities of health...
-
Customer Support Specialist
2 weeks ago
Gaithersburg, Maryland, United States Learning Without Tears Full timeJob OverviewAt Learning Without Tears, we're seeking a highly skilled Customer Support Specialist to deliver exceptional customer experiences and drive revenue growth. As a key member of our team, you'll be responsible for providing top-notch support to our customers, leveraging your technical expertise to troubleshoot digital products and identify...
-
Front Desk Receptionist
2 months ago
Gaithersburg, Maryland, United States Bella Ballet Kentlands Full timeAbout UsBella Ballet Kentlands is a dynamic and supportive community of teachers, staff, and families dedicated to providing high-quality dance education and customer service.Job SummaryWe are seeking a highly motivated and organized Front Desk Receptionist to join our team. As a key member of our administrative staff, you will be responsible for ensuring a...
-
IT Support Specialist
6 days ago
Gaithersburg, Maryland, United States Dakota Consulting Full timeJob Title: IT Customer Support AnalystWe are seeking a highly skilled and motivated IT Customer Support Analyst to join our team at GBS Dakota IT. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide customer-facing support in a team-based...