Technical Support Analyst

1 month ago

Richmond, United States TECHEAD Full time

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.


Technical Support Analyst



12 Month Contract

100% Onsite

Local Candidates Only

Richmond, VA



Permanent residents only, C2C is NOT considered.



Summary


Seeking a motivated individual to fill the role of IT Telecommunications Coordinator. An ideal candidate would be an individual who places a high-priority on providing exemplary customer service and is comfortable working independently and in small groups to achieve desired results. Proficient in the following areas: - Request, Order, and Inventory Management. The role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system.


- Provisioning and Customer Service Experience provisioning wireless mobile devices such as smartphones, tablets, MiFis, etc. and configuring those devices in an Enterprise environment. This role requires a significant amount of in person interaction with customers to include device activation, configuration, troubleshooting, and support.

- Bill Analysis and Review Reviewing, Analyzing, and processing telecommunications billing to include identifying trends, errors, and filing disputes when appropriate.

- VOIP Admin Support Experience administering a VOIP environment (provisioning devices, services, ordering, etc.) The candidate should also have a basic understanding of circuits and network items for the purpose of ordering, tracking inventory, and reconciling billing on a regular basis.


Skills

Procurement and Inventory Management | Required | 2 Years

Customer Service and Support of Android/IOS Mobile Devices | Required | 3 Years

Data Analysis (i.e. - Financial billing and reconciliation | Highly desired | 3 Years

VMWare Workspace One Mobile Device Management | Nice to have | 1 Years

Vendor relationship management (Verizon, AT&T, etc.) | Highly desired | 2 Years


TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.


TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


For more information on TECHEAD please visit www.techead.com.


No second parties will be accepted.

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