Customer Service Representative
2 weeks ago
Founded in 1995, National Products began supplying the world with our industry leading RAM Mounting Systems. Relied on by the world’s most rugged industries, we serve motorcycle riders, kayak fishermen, police, farmers, pilots, extreme sports enthusiasts and others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, phones, and other displays across nearly every mobile market. Made in the USA, we are proud to offer a lifetime warranty on most products.
Job Summary
Customer Service Representatives are responsible for maintaining a professional and friendly attitude while diagnosing and troubleshooting customer issues, with an emphasis on taking care of problems before they arise. They will collect all necessary information from customers, resolve their issues, follow up with them as needed, and deliver actionable data to internal teams to support proactively improving the customer experience from start to finish.
Duties and Responsibilities
- Interacts directly and courteously with customers, primarily by telephone or email.
- Directs unresolved issues to the appropriate resource for resolution.
- Records details of actions taken into the ERP and CRM systems as applicable.
- Analyzes transactions and corrects errors to ensure accuracy of customer records.
- Research customer records to track order status and fulfillment.
- Develops thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information.
- Provides price quotations, receives orders, arranges for returns, replacements, delivery of samples, and fulfills miscellaneous customer requests.
- Performs associated duties as assigned by supervisor.
- Serves as an internal resource to support Inside and Regional Sales Teams.
- Employs strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines.
Related Experience
- Minimum 5 years of experience working with customers to evaluate their needs.
- Must have track record of reliability and follow through with great communication skills.
- Experienced with MS Office Suite, MS Outlook, and customer order entry.
Education
- High school education required
- Associate degree preferred
Hourly Rate: 22.00 – 28.00 per hour
Benefits:
- Employer paid Medical, Dental, Vision, and Life Insurance
- Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
- 401k with up to 4% employer match
- Additional paid parental leave beyond state/federal offerings
- Quarterly catered lunch events for all employees
- RAM Mounts product discounts
Position Status: Full Time
Position Location: On-Site
A drug screening will also be required (THC or Marijuana not screened during pre-employment test).
-
Customer Service Representative
2 weeks ago
Seattle, Washington, United States Michaels Stores Full timeCustomer Service RepresentativeAt Michaels Stores, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers find what they're looking for, and ensuring a fast and friendly checkout experience. You will also be responsible...
-
Customer Service Representative
1 month ago
Seattle, United States Apollo Consulting Group Full timeOur company is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter Customer Service Representative to assist with our firm's strategic and...
-
Customer Service Representative
1 week ago
Seattle, Washington, United States Mom Jobs List Full timeCustomer Service Representative OpportunityWe are seeking a dynamic and enthusiastic customer service representative to join our marketing team in a marketing/customer service capacity. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer...
-
Customer Service Representative
3 days ago
Seattle, Washington, United States InStep Full time{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at InStep. As a key member of our contact center, you will be responsible for providing exceptional customer support and ensuring a positive experience for our clients.Key ResponsibilitiesProvide responsive...
-
Customer Service Representative
3 weeks ago
Seattle, Washington, United States State of Washington Full timeJob DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and dedicated Customer Service Representative to join our team at the State of Washington. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our clients and stakeholders.Key...
-
Customer Service Representative
3 weeks ago
Seattle, Washington, United States Luxury Bath Technologies Full timeAbout Luxury Bath TechnologiesLuxury Bath Technologies is a leading manufacturer and installer of acrylic bath remodeling fixtures. Our mission is to provide high-quality products and exceptional customer service to enrich the lives of those we touch.Job SummaryWe are seeking an experienced Customer Service Representative to join our team at our Seattle...
-
Customer Service Representative
3 weeks ago
Seattle, Washington, United States Pep Boys Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, engaging with customers, and promoting our products and services.Key Responsibilities:Provide exceptional...
-
Customer Service Representative
3 weeks ago
Seattle, Washington, United States The Bartell Drug Company Full timeCustomer Service RepresentativeAt The Bartell Drug Company, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in providing exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the...
-
Customer Service Representative
2 weeks ago
Seattle, Washington, United States Domino's Franchise Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our Domino's...
-
Customer Service Representative
2 weeks ago
Seattle, Washington, United States Cedar Grove Compost Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Cedar Grove Compost. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and...
-
Customer Service Representative
2 weeks ago
Seattle, Washington, United States The Bartell Drug Company Full timeCustomer Service RepresentativeAt The Bartell Drug Company, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide excellent customer service by assisting customers with their shopping...
-
Customer Service Representative
4 weeks ago
Seattle, Washington, United States Luxury Bath Technologies Full timeAbout Luxury Bath TechnologiesLuxury Bath Technologies is a leading provider of acrylic bath remodeling solutions in North America. Our mission is to deliver high-quality products and exceptional customer experiences.Job SummaryWe are seeking an experienced Call Center Representative to join our team in Seattle, Washington. As a key member of our customer...
-
Customer Service Representative
6 days ago
Seattle, Washington, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
2 weeks ago
Seattle, Washington, United States HomeStreet Full timeJob SummaryWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team at HomeStreet. As a key member of our Contact Center, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries via telephone, email, web chat, or digital channels...
-
Customer Service Representative
2 weeks ago
Seattle, United States Modern Aviation Full timeJob Details Job Location Seattle, WA Description Customer Service Representative The Company Modern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through bolt-on FBO acquisitions and has significant additional committed...
-
Customer Service Representative
20 hours ago
Seattle, United States Modern Aviation Full timeJob Details Job Location Seattle, WA Description Customer Service Representative The Company Modern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through bolt-on FBO acquisitions and has significant additional committed...
-
Customer Service Representative
4 weeks ago
Seattle, United States Next Level Recruiting, LLC Full timeWe seek determined, self-driven individuals with a strong background in customer service, adept at crafting extraordinary customer journeys. Placing our customers at the forefront has propelled our exponential growth in the past year. We're actively scouting for a solutions-oriented Customer Service Representative to join our clients team. The primary...
-
Customer Service Representative
4 weeks ago
Seattle, United States Next Level Recruiting, LLC Full timeWe seek determined, self-driven individuals with a strong background in customer service, adept at crafting extraordinary customer journeys. Placing our customers at the forefront has propelled our exponential growth in the past year. We're actively scouting for a solutions-oriented Customer Service Representative to join our client’s team. The primary...
-
Customer Service Representative
3 weeks ago
Seattle, Washington, United States DGX - DEPENDABLE GLOBAL EXPRESS, INC. Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DGX - DEPENDABLE GLOBAL EXPRESS, INC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met...
-
Customer Service Representative
2 weeks ago
Seattle, Washington, United States Community Health Plan of Washington Full timeAt Community Health Plan of Washington, we are committed to providing exceptional customer service to our members.We are seeking a dedicated and compassionate individual to join our team as a Customer Service Representative.As a Customer Service Representative, you will be responsible for providing timely and accurate responses to member inquiries, resolving...