Customer Relationship Management Business Analyst

1 week ago


Adelphi, United States KMM Technologies, Inc. Full time

Education & Experience

  • 7+ years of experience in leading discovery workshops, soliciting and documenting business requirements
  • 5+ years of experience as a Salesforce Business Analyst or System Administrator
  • Salesforce Admin (ADM-201) certified required
  • Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant or Salesforce Education Cloud Consultant desired
  • Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics
  • Candidate must demonstrate in-depth technical knowledge of Salesforce and its capabilities, track record of major solution design architecture contributions in a large enterprise, analytical and problem-solving way of thought, project management skills, and enthusiastic personality



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