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Technical Support Specialist II

3 months ago

Kettering, United States Strategic Systems Inc Full time

IT Technical Support Specialist II - Contract to Hire

2-5 + years Industry Experience


REQUIRED QUALIFICATIONS & ATTRIBUTES:

  • Strong customer service and documentation skills
  • Strong verbal and written communication skills
  • Ability to identify and execute predetermined procedures.
  • Demonstrated success managing multiple priorities while delivering results.
  • Experience troubleshooting and resolving basic network problems.
  • Experience performing routine maintenance on laptop and desktop hardware.
  • Experience installing and administrating a Microsoft workstation environment.
  • Experience administrating Microsoft Active Directory Users and Computers
  • Experience administrating Microsoft Exchange and Exchange Online Mailboxes/Users
  • Experience provisioning and administrating end-user telephony devices.
  • Experience deploying and administrating backend telephony services.
  • Experience installing, configuring, and updating Windows Server Operation Systems
  • Experience installing and configuring workstation and server applications.
  • Experience implementing and administrating Mobile Devices via Mobile Device Management -Intune
  • Demonstrated ability to follow directions and deliver results individually and as a team member.
  • Demonstrated ability to establish and maintain effective working relationships with other employees, vendors, and customers.
  • Understands, adheres to and effectively communicates company polices and procedure.
  • CompTIA A+, N+, CCNA, Microsoft or other industry certification(s)
  • Associate degree in a computer-related technology field or equivalent industry experience
  • Possess a valid driver’s license and a good driving record.
  • Maintain a professional appearance as a representative of the company.