Apptio Technical Support Lead

3 weeks ago

King of Prussia, United States Adbakx Full time

Role: Apptio Technical Support Lead

Location: King of Prussia, PA

Type of Employment: Contract


Responsibilities:

  • Works closely with Client finance leadership to provides new reporting capabilities and support strategic vision around monthly reporting needs Import, transform and rationalize data from internal systems of record understanding system integration points and impacts on production.
  • Gather functional and business requirements from internal clients and translate into a functional hosted solution design, which meets customer needs, provides maximum solution value, and is within scope of Apptio products/services.
  • Configure, test, & document Apptio Dashboard, reports and underling data models to meet function design and specifications.
  • Responsible for administering and day to day managing of system production support, reporting development cycles, including business requirements design, test management, integration strategy, deployment and training.
  • Own end to end the monthly calendar for the Apptio system, responsible for monthly opening and closing of the forecast, supporting the monthly close process, annual / strategic plan and associated dashboard reporting.
  • Conduct data quality and gap analysis, develop a maturity plan and collaborate with data source owners on data sets Responsible for delivering Apptio system integration, enhancements, and optimization capabilities for dashboard reporting.
  • Perform data loads, monitoring integrity of data, analysis, and maintenance of reference data and mapping issues, solving of data errors.
  • Support data connectivity through API's and those embedded within our tool and develop integrations and modeling across large data sets.
  • Monitor & control dashboards that focuses on data reconciliations and controls, quickly escalating issues, troubleshooting and problem solving.
  • Works with IT leaders to develop & deliver data capabilities needed for Apptio tools, streamlining overall system architecture including configuration and components and ensures usability/functionality of components.
  • Is the technical contact for the company when communicating to the Apptio Operations and/or Engagement Management teams Support the Forecast and Annual Budget processes.


Requirements:

  • Minimum of a bachelor's degree in Data Analytics, Management Information Systems, Finance or related degree and 3 to 5 years of relevant experience or a combination of education, training and experience.
  • Knowledge of financial management processes (Budgeting, Forecasting, Cost Allocations, etc.) 5 years or more of related professional experience
  • Minimum three years of recent experience as an Apptio System Administrator and executing custom solution in TBM Studio.
  • High degree of organization and ability to manage multiple, competing priorities simultaneously. Strong understanding of formulaic logic in MS Excel (if statements, vlookup, pivot tables, macros, etc.)
  • Experience working with large data sets in Excel History of analytical problem solving and quickly resolving data-related issues.
  • Able to thrive in a collaborative and cross-functional environment.


Apptio Specific Skills:

Support of Apptio ITP as well as CT including datalink jobs and file copy jobs

Apptio calculation triage and creation

Ability to trace data flows throughout the entire system

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