Business Solutions Manager

Philadelphia Industrial Development Corporation (PIDC) is Philadelphia’s public-private economic development corporation. Our mission is to spur investment, support business growth, and foster developments that create jobs, revitalize neighborhoods, and drive growth to every corner of Philadelphia. You can learn more about PIDC at www.pidcphila.com.

PIDC is committed to driving transformative growth for Philadelphians with a human-centered approach by directing our financial and real estate services, knowledge, and networks toward creating a vibrant and sustainable Philadelphia. To achieve this mission, PIDC focuses on five areas:

• CAPACITY: Create and sustain internal capacity and external partnerships to scale the availability and breadth of economic development resources and solutions.
• CAPITAL ACCESS AND SERVICES: Expand financing and business support services to benefit under-resourced communities and marginalized populations.
• LAND USE: Catalyze development of projects that create quality jobs, advance equity, and promote sustainability.
• KNOWLEDGE AND NETWORKS: Share knowledge and networks to respond to clients, partners, and market needs.
• EMPLOYEE WELL-BEING: Elevate the physical, mental, and financial well-being of PIDC employees and provide opportunity for each to thrive and grow professionally.

PIDC is governed by a thirty-member Board of Directors, appointed by the Mayor of Philadelphia and the President of the Greater Philadelphia Chamber of Commerce. The staff includes approximately 60 full-time employees, and PIDC’s current 9-member senior leadership team has a combined 140+ years of experience at PIDC. The organization’s annual budget of approximately $12M is funded by a combination from fees generated by PIDC’s transaction activities, service and management contracts, and contributed revenue.

Over the past 65 years, PIDC has settled over 13,000 transactions with a diverse range of clients – including more than $19 billion of financing and 3,350 acres of land sales – which have leveraged tens of billions of dollars in total investment and assisted in retaining and creating hundreds of thousands of jobs in Philadelphia. For more information, please visit: www.PIDCphila.com.

POSITION RESPONSIBILITIES:

The Business Solutions Manager is responsible for supporting and implementing a variety of business applications and works closely with all areas of the business to understand the day-to-day operations and business needs while providing support and identifying ways to leverage technology to achieve business goals. The position combines technical responsibilities with in-depth hands-on functional expertise and acts as the subject matter expert for common issues and concerns in a number of business applications.

Reporting to the Senior Vice President of Information Technology, Information Systems, and Facilities, this position requires significant interaction and collaboration with various business and technical teams. This position requires strong application support and implementation skills combined with project management experience.

Product Management

• Oversee and actively manage core technologies used to support business operations and financial transactions.
• Work closely with business stakeholders and users of internal technologies to regularly evaluate system capabilities, understand end-user needs, identify functional gaps, and define strategies and requirements to help enhance the technology landscape.
• Create formal business requirements and user story documentation to facilitate the development of new system features and enhancements.
• Manage special projects related to system implementations or major technology enhancements.
• Measure results and analyze the impact of new features and enhancements; refine technology capabilities through iteration.

Vendor Relationship Management

• Act as the relationship manager for all third-party technology partners, ensuring vendor accountability and providing technology partners with the information they need to maintain and support company systems appropriately.
• Work closely with third-party technology partners to manage and drive development cycles.
• Evaluate potential technology solutions and provide input into technology and vendor sourcing decisions.
• Learn from technology partners to build and enhance internal maintenance and support capabilities.

Solution Administration

• Proactively manage software and hardware upgrades in close partnership with 3rd party technology vendors.
• Provide administration support for core company technologies; manage user credentials/access, and appropriate security roles; and/or work closely with third-party solution providers as the single POC to coordinate such credential/role changes.
• Build and support various types of reporting to support the business units.
• Regularly ensure that all information system technology is operating properly.

Process, Data, and Technology Governance

• Plan and coordinate with the governing bodies of company technology solutions, ensuring that end-users are appropriately leveraging systems in a compliant manner to perform their job function, and that the technology roadmap for these solutions is appropriately defined and executed upon.
• Work with business process owners to drive process and data governance across the organization.
• Manage data integrity and data input procedures; ensure that end-users are entering and leveraging data correctly.
• Manage security and access processes for internal technology solutions.
• Engage with the business to regularly enhance reporting, ensuring compliance with the latest loan program requirements.

Adoption and Training

• Facilitate adoption of technologies by proactively identifying training and change management needs, defining strategies and plans to enhance user adoption, and executing on said strategies and plans.
• Work with business stakeholders to design, develop, deliver, and sustain end-user training to enhance technology adoption and compliant usage of systems and data to perform job functions.
• Train new staff on applicable company technologies during new hire onboarding.
• Develop and maintain a training library of self-paced training for end-users to leverage.

QUALIFICATIONS AND EXPERIENCE:

• A bachelor’s degree or certificate from an approved technical college in a computer-related field such as information technology or computer science (an equivalent combination of education, training, and experience may also be considered).
• 3 years’ experience in supporting and implementing enterprise applications.
• Excellent negotiation skills are required for interacting with both internal business partners and external partners and vendors.
• Strong verbal, written, and presentation communication skills, including the ability to communicate effectively with technical and non-technical audiences.
• Excellent analytical and problem-solving skills.
• Demonstrated skills in building diverse teams to work towards common objectives.
• Proven ability to lead multiple medium- to large projects simultaneously, on time, and within budget. The Project Management Professional (PMP) designation would be a strong asset.
• Experience with report-writing software, such as Crystal and/or Salesforce Reports, is preferred.
• Experience in the banking industry or with banking enterprise applications or vendors would be an asset.
• Resident of the City of Philadelphia within six (6) months of hire.