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Field Engineer

2 months ago

Minneapolis, United States Synergis Full time

Field Engineer

6 Month Contract-to-Hire

85% Travel, Based out of Minneapolis


Synergis’ client, a global leader delivering streamlined global support solutions on behalf of technical product manufacturers, has engaged us to add a Senior Field Engineer to perform installations, repairs, upgrades, troubleshooting, etc. on some of healthcare’s premier equipment – in this case, UltraWidefield Retinal Imaging systems. The selected candidate will have exemplary networking skills and experience as a baseline skill. Those candidates selected will be trained on the imaging systems and will get Level I through Level III certified to work a variety of cases with wide ranging complexities (training provided by manufacturer.) Successful candidates will have:

  • Strong Networking Skills & Experience
  • Superior onsite customer services skills
  • Clear communication and skill to manage customer situations often under tight deadlines.
  • Responsiveness
  • Disciplined self-direction
  • Strong attention to detail and ability to follow highly detailed technical instruction sets.
  • Exceptional follow-through
  • An ability to “think on their feet” and adapt to changing technical and customer circumstances.


Field Engineer | Background and Scope

Plan installation of devices and repairs by liaising with in-house field support team and conducting a pre-scope of work conference calls with our client’s Service Operations Center & the Manufacture’s Support team.

  • Provide several services on these imaging systems including, but not limited to:
  • Installation / De-Installation
  • Upgrades
  • Preventive Maintenance
  • Troubleshooting
  • Repairs
  • Firmware Updates
  • Install and maintain wired computer networks.
  • Manage all regulatory & compliance documentation as instructed by the client
  • Provide remote diagnosis / repair support when needed.
  • Relay field repetitive failures / quality issues to the team and management.
  • Document the service event in our client’s Service / CRM tool in detail, at the end of each event.
  • Test repaired instruments in all operating modes per specification.
  • Complete training and develop proficiency in UltraWidefield retinal imaging systems developing skillsets in OCT and Fiber Optic technology.
  • Maintain inventory accountability for all parts, tools, and calibrated equipment.
  • Present yourself as a Manufacturer Field Service Engineer while on-site at end-user locations.


Field Engineer | Requirements

  • Bachelor's degree or equivalent work experiences.
  • Previous IT Field Service experience a must
  • 3 to 4+ years of related IT engineering experience with a focus on networking
  • 4 to 5+ years Networking Experience with understanding of the following networking concepts:
  • IP subnetting and the OSI model
  • LAN / WAN / WLAN / SDWAN
  • Routing protocols such as BGP, EIGRP, OSPF, IS-IS, RIP, etc.
  • PC, Server, and network integration experience.
  • Skilled in instrument operation, maintenance, and repair procedures.
  • Ability to follow detailed technical instruction sets.
  • Exemplary technical and process troubleshooting skills.
  • Log gathering experience.
  • Understanding of remote troubleshooting techniques and tools
  • Case management experience (Salesforce Service Cloud preferred but not required)
  • Ability to manage expenses, travel arrangements and customer facing management.
  • Ability to keep a calm head while under pressure, and maintain the highest level of customer experience
  • An ability to adapt to change, work within tight deadlines and manage time effectively.
  • Technical aptitude paired with ability & desire to quickly learn new technologies.
  • Organized with demonstrated ability to work independently, take initiative, and solve problems.


Field Engineer | Other:

  • Ability to work for any US based company without sponsorship, now or anytime in the future.
  • Travel: 85%+ travel
  • Combination of overnight travel by air, and local travel by car
  • Work will be performed during core hours, but there will be some weekend & evening – work site specific.
  • Must have reliable transportation and an exemplary driving record
  • Only considering local, Minneapolis based candidates at this time




About Our Client

Our client is a team that delivers streamlined global support solutions on behalf of technical product manufacturers. They deliver innovative and quality-driven support solutions including onsite product repair and preventative maintenance, product deployment and installation and global service parts logistics. Since 2001, they have executed millions of world-class support interactions globally with localized field engineer and service parts logistics resources.



Disclosure: The hourly pay range for this position is $35.00 to $39.00/hr. (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, and 401k. * Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA).



Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.



Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. For immediate consideration, please forward your resume to Mary Green at mgreen@synergis.com.


If you require assistance or an accommodation in the application or employment process, please contact us at mgreen@synergis.com