Service Delivery Manager

4 weeks ago


Frisco, United States HCLTech Full time

Experience

  • In depth understanding of Global Transition of Data Center technologies, services, project terminology and methodology, EUC experience
  • Should have in-depth knowledge on the EUC Services (Service desk, Desktop support, Exchange, SharePoint, AD, Citrix, Application Packaging, Imaging and Software Distribution)
  • Hands on experience in Global transitions involving services delivery and people transition with ability to adapt to global cultures and work set up
  • Over 10 years of Portfolio management, 10-15 years of experience managing Transition programs/ and Services
  • Ability to lead multi-function program team through influencing skills
  • In depth Risk / Issue / Change Management knowledge
  • Developing executive level PowerPoint presentations
  • Ability to understand interdependencies and can connect the dots on how one program impacts another
  • Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer. Hosting meetings, taking meeting notes, and documenting action items
  • Ability to organize complex and/or ambiguous information for sponsors.
  • Organizing program goals / objectives into portfolio with specific priorities / sequencing


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