IT Support Level 2

1 month ago

Novato, United States Vaco Full time

As IT Support Specialist, you will be working with world class engineering and
production operations teams to maintain a stable environment. You'll deploy and
administer systems and tools and provide front-line support to various sites and
departments. You'll work closely with developers in supporting new services and
tackle issues as they arise. This is an opportunity to enhance your career in a critical
role supporting some of the largest and most successful game franchises.

This
includes:
● Serve as primary IT support, coordinating with existing IT staff to diagnose
and resolve hardware/software issues on PC/macOS workstations and
infrastructure hardware
● Day-to-day administration of Windows server environment: AD, DNS, DHCP,
related applications
● Troubleshoot and resolve network connectivity issues (including VPN support)
● Use imaging and deployment tools (SCCM) to ensure workstations and
applications are deployed in a standardized manner
● Assist in administering backup and restoration system
● Develop and maintain documentation for procedures and user resolution
documentation
● Provide timely and creative solutions to challenging problems
● Ability to work calmly in high pressure situations and manage multiple ongoing
projects

WHO WE THINK WILL BE A GREAT FIT
You're passionate about working with enterprise technology. You desire to interact
with various departments - identifying and responding to a variety of technical
challenges. You're able to provide amazing customer service. You're looking to
expand your career by working in a large scale, enterprise environment. You are
willing to work in a fast paced and cutting-edge environment with other highly skilled
professionals. You are anxious to grow and develop skills that will help make 2K the
best gaming company in the world.
● Possess a thorough understanding of the Windows and macOS operating
systems, Active Directory & Office 365 in an enterprise environment
● Knowledge of server and PC workstation hardware, software and security
essentials

● Excellent written and verbal communications skills
● Bachelor's Degree in Computer Science or related field, MCSE certification,
or equivalent experience required
● 1-3 years' work experience in desktop support and/or IT department
supporting end users
● Dedication, teamwork and professionalism
● Excellent organization and problem-solving skills
● Ability to quickly adapt to new and changing technologies
SKILLS MATRIX
Knowledgeable:
● File Systems
● Networking
● Security
Skilled:
● Operating Systems/Platforms
● Active Directory, GPO Usage
● Office 365/Cloud Storage Administration
● Computer Architecture/Troubleshooting
● Storage (direct/network-attached)
● Virtualization
● OS Installation Automation
● Monitoring
● Utilizing Best Practices
Expert:
● Planning & Resource Management
● Written & Verbal Communication
● Ability to Adapt to Shifting Priorities

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