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IT Trainer/Content Developer

3 months ago

Atlanta, United States Velocity Tech Inc Full time

**No C2C Only W2 Candidates Eligible**


Role: CLIENT IT Trainer/Content Developer

Location: Georgia

Mode of Interview: Teams or in person Interview

Type of Employment: Contract on W2


Job Summary:

The Client is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams.


Core Competencies:

Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.

Content Development: Produces high quality training content quickly with minimal rework.

Communication: Routinely and effectively communicates with CLIENT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.

Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a “can-do” or “team player” attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).

Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet CLIENT business needs, offer the complete course catalog, and schedule classes equitably across Districts.

Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrolments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving CLIENT IT goals/objectives.

Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.

Travel: Able and flexible in travelling to conduct scheduled on-site training.


Responsibilities:

Adheres to the priorities, procedures, objectives, and guidance of their CLIENT Team Leader and IT management.

Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns.

Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.

Learns and maintains knowledge of CLIENT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.

Maintains coordinates and communicates training schedules/course offerings with Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.

Ensures training environments and data are ready prior to training classes. Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.

Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.

Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.

Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.

Provides an engaging, interactive, and positive learning experience to learners. Maintains professionalism and order within the classroom to complete course objectives.

Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.

Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.

Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.

Reviews and updates training materials and documentation.

Produces effective training content suitable to course audience. Publishes course materials as needed. Participates in IT projects.

Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.

Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.


Required Skills:

Microsoft Office and Office 365 applications 5 Years

BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience

Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. 4 Years

Excellent verbal and written English language communication, presentation, and teaching skills.

Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes.


Highly Desired:

4 Years of Work experience in developing role-based end user training content for IT applications/systems.

2 Years of Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts

2 Years of experience with Adobe Captivate

2 Years of experience with TechSmith Camtasia

2 Years of experience with Articulate 360/Storyline

1 Years of experience with Microsoft Teams

1 year of Work experience with maintaining training records within an LMS


Nice to Have Skills:

Oracle LMS/Workday LMS and Familiarity with ServiceNow