Senior Account Manager

2 weeks ago

Boise, United States Bear Fox Marketing Full time

Bear Fox Marketing is on the hunt for a talented Senior Account Manager who can oversee campaigns, impress clients, and sprinkle a touch of humor along the way


As the primary interface between our agency and clients, you'll be the secret ingredient that makes our campaigns shine. With your knowledge of digital marketing, impeccable organization skills, and a knack for delighting clients, you'll be the hero they never knew they needed.


Join our dynamic team and embark on a thrilling adventure where you'll collaborate with our digital marketing experts, conquer client challenges, and create campaigns that leave a lasting impact. So, if you’re the type who gets a deep sense of satisfaction from marking a task done and is excited to engage with all forms of digital marketing, it's time to join Bear Fox Marketing


Responsibilities:

  • Deliver outstanding service and communication to clients, ensuring their satisfaction and fostering strong relationships.
  • Become the resident expert on your client’s industry and marketing.
  • Identify client goals, track, and report on appropriate KPIs
  • Present monthly reports, Quarterly Business reviews as well as additional strategic recommendations based on a strong understanding of performance data and the next steps in growing your clients’ digital performance.
  • Coordinate efforts of the agency team to deliver a high level of performance 
  • Document customer interactions and agency tasks using CRM software (Hubspot) and project management software (Asana)
  • Take the lead on monthly client meetings and weekly updates 
  • Take ownership of project management processes and workflow 
  • Develop and maintain a solid knowledge base of evolving digital marketing services
  • Identify & present client growth opportunities and upsells
  • Proactively manage the profitability and growth of your portfolio of clients.
  • SOP and process development and optimization cross-functionally
  • Train and mentor Account Coordinators or Managers by building career development plans and preparing them for career growth
  • Lead client de-escalation for yourself and the team of account coordinators or managers


​Qualifications:

  • Associate degree in marketing or a related field (Bachelor's preferred)
  • 3-5 years of work in marketing
  • 2-3 years of agency experience
  • 1-2 years of proven track record of management and leadership
  • Strong skills in organization, leadership, and interpersonal communication
  • Excellent written and verbal communication skills
  • Ability to build rapport with clients
  • Ability to prioritize and multitask in a fast-paced environment
  • Fundamental knowledge of SEO, Facebook advertising, Google Ads, content, web development, and email marketing
  • Experience with project management software (Asana preferred)
  • Gallop Achievers welcome


Software Used (experience a plus but not required)

  • Google Ads
  • Asana
  • Meta Business Suite
  • Google Analytics 4
  • Google Suite
  • HubSpot
  • Slack
  • WordPress
  • Shopify
  • TrippleWhale 
  • Zappier
  • aHrefs
  • SEM Rush
  • Quickbooks
  • Unbounce
  • Clarity
  • Klaviyo


Compensation and Benefits

  • Competitive salary based on experience
  • Over 5 weeks paid time off per year (includes holidays)
  • Health insurance coverage
  • Retirement plan with employer match


About Bear Fox Marketing


Bear Fox Marketing is a high-performing digital marketing agency located in Boise, Idaho. The agency focuses on partnering with clients to help them profitably grow through SEO, SEM, social advertising, and brand strategy. Bear Fox Marketing prides itself on being results-oriented and believes in accountability, transparency, and always doing the right thing on behalf of our clients and our employees. Bear Fox is looking for candidates who are committed to life-long learning and development, eager to contribute, and who desire to grow with us.


At Bear Fox Marketing, we are dedicated to diversity in our dynamic and growing workforce and are proud to be an equal opportunity employer. We consider qualified applicants without regard to race, ethnicity, religion, age, disability, protected veteran status, marital status, citizenship, gender expression or identity, sexual orientation, or any other legally protected status.

www.bearfoxmarketing.com

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