Hotel General Manager

2 weeks ago

Omaha, United States Gecko Hospitality (Corporate) Full time

Hotel General Manager

Omaha, NE - Salary to 70k + Benefits and Bonus Packages


We are seeking an experienced hotel General Manager for a limited-service fantastic property in Omaha, NE. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of the business. The hotel general manager needs to be involved in all hotel operations. As a Hotel General Manager, you will be just as responsible for dealing with complaints and confrontational guests and have the ability to resolve and de-escalate them quickly. You will be a key person for employees, clients, and external vendors. The hotel general manager must guide employees to work as a well-functioning team. The ideal candidate will be a team player and an effective leader, able to set the example fostering a climate of cooperation. The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation. Apply today for this opportunity in Omaha, NE.


Responsibilities

  • The Hotel General Manager will supervise, support, and work hip to hip at all levels (front desk, housekeeping, office, etc.) and set clear objectives.
  • Plan activities and allocate responsibilities to achieve the most efficient operating model
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
  • The Hotel General Manager will develop and implement an efficient marketing strategy to promote the hotel’s services
  • Communicate with guests when appropriate (welcome them to the hotel, address their complaints, find solutions to problems, offer information, etc.)
  • Hotel General Manager will deal with maintenance issues, shortages in staff or equipment, renovations, etc.
  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners, etc.
  • The Hotel General Manager will Inspect facilities regularly and enforce strict compliance with health and safety standards
  • The Hotel General Manager will professionally de-escalate confrontational situations in a professional manner
  • The Hotel General Manager is responsible for holding the team accountable to company SOPs


Skills

  • Minimum 3+ years of Hotel General Manager Experience
  • Select Service – Midscale experience preferred
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Working knowledge of MS Office; knowledge of hotel management software (PMS)
  • Must be a hands-on leader
  • Excellent guest service skills as well as a business mindset
  • Demonstrable aptitude in decision-making and problem-solving
  • Ability to multi-task and work well under pressure
  • Outstanding leadership skills and great attention to detail
  • Ability to handle and resolve conflict in a professional manner

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