Help Desk Analyst
2 weeks ago
Position DetailsJob Title: Help Desk Analyst | W2 CONTRACT ROLE | Location: Harrisburg, PA (Onsite / Partial Telework)Work Schedule:8:00 AM – 4:30 PM or8:30 AM – 5:00 PMWork Model: Contractors will work 5 days onsite and 5 days remote. During training, candidates may be required to work fully onsite.Role OverviewThe Help Desk Analyst will work in a call center environment, providing first-level technical support to users. The role focuses on assisting users with login issues, password resets, application access, and general troubleshooting, with escalation to Tier 2 when required.Key ResponsibilitiesReceive and respond to help desk calls and emails from users experiencing application or system issuesTroubleshoot business application support problems using knowledge of software, hardware, and application servicesAssist users with problem-solving steps and provide clear guidanceLog incidents accurately in the tracking system (ServiceNow)Escalate issues according to defined proceduresResearch issues using technical databases and collaborate with team members to resolve problemsUse reference materials and diagnostic tools effectivelyProvide timely and accurate status updatesAssist with coordination of system changes, upgrades, and new product rolloutsEnsure compliance with quality standards and documentation requirementsManage and report time spent on work activitiesWork effectively in a team environmentDemonstrate strong written and verbal communication skills#SKILL MATRIX: Promptly answer help desk phonePromptly respond to help desk emailsEscalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resourcePerform agency computer repairs, as neededInstall software/updates on agency computers as neededAssist senior technical staff as requested with lower-level job tasks such as acquiring data and running reportsRun daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery Create ServiceNow incidents for all phone and email requestsProvide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment
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Help Desk Analyst
23 hours ago
Harrisburg, PA, United States Zenex Partners Full timeDescription Help Desk Analyst Location:- Harrisburg, PA Duration:- 3 Months Pay rate:- $23/hr W2. Responsibilities of Help Desk Analyst Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains the nature of...
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Help Desk Analyst
3 days ago
Harrisburg, PA, United States Zenex Partners Full timeDescription Help Desk Analyst Location:- Harrisburg, PA Duration:- 3 Months Pay rate:- $23/hr W2. Responsibilities of Help Desk Analyst Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains the nature of...
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Help Desk Analyst
2 weeks ago
Harrisburg, PA, United States Zenex Partners Full timeDescription Help Desk Analyst Location:- Harrisburg, PA Duration:- 3 Months Pay rate:- $23/hr W2. Responsibilities of Help Desk Analyst Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains the nature of...
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IT Help Desk Analyst
1 week ago
Harrisburg, Pennsylvania, United States Jobs via Dice Full timeDice is the leading career destination for tech experts at every stage of their careers. Our client, Inteliblue LLC, is seeking the following. Apply via Dice todayIT Help Desk Analyst / The Call Center Analyst - This is a very urgent requirement with immediate placement.No Corp to Corp candidates - only W2 or 1099 candidates. Local Candidate onlyJob Title:IT...
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Help Desk Analyst
2 weeks ago
Harrisburg, PA, United States STI Full timeJob Title: Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. There are two available Tier 1 positions. ***This requisition has an hour-long in-person interview.*** ***Client would prefer candidates local to the...
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Help Desk Analyst
2 weeks ago
Harrisburg, PA, United States STI Full timeJob Title: Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. There are two available Tier 1 positions. ***This requisition has an hour-long in-person interview.*** ***Client would prefer candidates local to the...
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Help Desk Analyst
3 weeks ago
Harrisburg, United States Vector Consulting, Inc Full timeOur government client is looking for an experienced Help Desk Analyst on an onsite 6+ months renewable contract role in Harrisburg, PA.# of positions: 2Position- Help Desk AnalystW2 RATE - $22Job Description:The agency seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT,...
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Help Desk Analyst
2 weeks ago
Harrisburg, Pennsylvania, United States Dutech Full timePosition: Help Desk AnalystLocation: Harrisburg, PADuration: 6+ MonthsContractors will work 5 days in the office and 5 days out of the office.They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.They may come into the office while they are in training though and once they get up to speed, then will be put in the...
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Help Desk Analyst
1 week ago
Harrisburg, Pennsylvania, United States Navitas Partners, LLC Full timeTitle: Help Desk AnalystDuration: 7 monthsLocation: Harrisburg, PA Onsite)Complete Description:This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to...
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Help Desk Analyst
3 days ago
Harrisburg, PA, United States My3Tech Inc Full timeHello All, I hope you're doing great. Job: Help Desk Analyst Location : Harrisburg, PA Client : State of PA Type: W2 (All Inclusive) Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. There remains four openings for this req. The training cycle for these positions run 3-4 weeks, so start dates would...
