Help Desk Analyst

2 weeks ago


Harrisburg, PA, United States Zenex Partners Full time
Description

Help Desk Analyst

Location:- Harrisburg, PA

Duration:- 3 Months

Pay rate:- $23/hr W2.

Responsibilities of Help Desk Analyst

  • Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
  • Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
  • Escalates problems in accordance with defined procedures.
  • Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
  • Tests software and hardware for troubleshooting and problem resolution.
  • Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment.
  • Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Requirements for Help Desk Analyst
  • 5+ years of relevant experience.
  • Bachelor's degree.
  • Strong customer service mindset.
  • Microsoft 365/Windows OS - Windows 10, Microsoft Edge support.
  • Microsoft SharePoint Online experience

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