System Administrator

1 month ago


Troy, United States Venteon Full time

KEY RESPONSIBILITIES

  • Install, update, configure, and monitor applications and systems in partnership with IT teams.
  • Troubleshoot and resolve software and hardware issues following established problem management procedures.
  • Coordinate both scheduled maintenance and unexpected outages.
  • Produce standard statistical reports and develop application documentation as needed.
  • Ensure prompt resolution of issues in accordance with customer expectations and established protocols.
  • Provide support to colleagues during issue resolution, including after-hours assistance.
  • Lead crisis management calls and communicate updates to users, supervisors, and management.
  • Act as a bridge between IT and business units for assigned applications and systems.
  • Offer technical guidance and basic training to business units as required.
  • Ensure compliance with application licensing and coordinate licensing programs with vendors.
  • Develop and maintain established processes for application support.
  • Participate in or lead project teams to help achieve project objectives.

EDUCATION & EXPERIENCE

  • Bachelor’s degree or four to six years of relevant experience; a combination of education and experience may be acceptable.
  • Familiarity with Office 365, MEMCM, and the Microsoft Stack is required.
  • Experience with Intune deployment and management is a plus but not mandatory.
  • Knowledge of security practices is essential.


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