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System Administrator
1 month ago
KEY RESPONSIBILITIES
- Install, update, configure, and monitor applications and systems in partnership with IT teams.
- Troubleshoot and resolve software and hardware issues following established problem management procedures.
- Coordinate both scheduled maintenance and unexpected outages.
- Produce standard statistical reports and develop application documentation as needed.
- Ensure prompt resolution of issues in accordance with customer expectations and established protocols.
- Provide support to colleagues during issue resolution, including after-hours assistance.
- Lead crisis management calls and communicate updates to users, supervisors, and management.
- Act as a bridge between IT and business units for assigned applications and systems.
- Offer technical guidance and basic training to business units as required.
- Ensure compliance with application licensing and coordinate licensing programs with vendors.
- Develop and maintain established processes for application support.
- Participate in or lead project teams to help achieve project objectives.
EDUCATION & EXPERIENCE
- Bachelor’s degree or four to six years of relevant experience; a combination of education and experience may be acceptable.
- Familiarity with Office 365, MEMCM, and the Microsoft Stack is required.
- Experience with Intune deployment and management is a plus but not mandatory.
- Knowledge of security practices is essential.
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