Sr. Tech Support Specialist

2 weeks ago


Newton, United States Talent Groups Full time

Title: Tech Support Specilaist/Field Services Technician

Location: Must be willing to travel to client sites, Brookline, Newton, Waltham area.

Salary - 75-85K range


Job Description

  • This Field Service Engineer will be responsible for:Daily logging of tasks and activities via JIRA Service Desk
  • User and device onboarding
  • Providing end user support for various applications
  • Participation in team meetings and collaboration for upcoming projects
  • Providing onsite support for hardware and software upgrades
  • Providing prompt and courteous resolution to user requests and issues
  • Experience supporting Windows 10/11 and macOS
  • Experience with Active Directory
  • Experience with security and protection tools, antivirus and malware detection and removal
  • Familiarity with TCP/IP networking, VPN, Wi-Fi
  • Knowledge of Windows Server, VMware, and Citrix desirable
  • Knowledge of JIRA helpful
  • Knowledge of Cisco Meraki network gear (routers, switches, wireless) desirable
  • Must own a reliable car and be able work remotely and independently



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