Information Technology Specialist
1 week ago
Overview
The Technician is the first point of contact for the business partners. As such the Technician answers incoming calls, processes emails and web tickets and tracks all information in the ITSM tool. This includes software, hardware, network, telecommunication systems and basic desktop support matters. In the role, our technicians are responsible for determining the issue, escalating as required, working through a remedy, and then resolving the problem. Individuals in this position may also install software, updates and upgrades on the computers, workstations and network.
Values, Duties and Responsibilities
- Participate in on call rotation
- Provide accurate and timely updates to work tickets, incidents, and outages
- Develop a command of ITIL service management practices and customization made to standards
- Learn and develop expertise in in-scope applications and platforms for areas supported (e.g., functionality, data, reporting, administration, etc.)
- Receive, ticket, and route end user support issues
- Complete issue resolution
- Document all support outcomes, including resolution and notes
- Participate in updating service policies and procedures (where needed)
- Assist with commercial and custom system testing and debugging (new releases, features, etc.)
- Communicate status of issues to users (verbally or digitally)
- Learn and develop expertise in in-scope applications
- Provide the support to resolve incidents
- Maintain awareness of system environment to ensure the highest level of service and support to the organization
- Support and maintain knowledgebase with current standards and resolution procedures
Minimum Qualifications
- Bachelor´s or Technical Degree (computer science, information systems, software engineering or other industry related curriculum)
- Strong communications skills (written and verbal)
- Demonstrated patience and empathy for user community
- Ability to follow instructions
- Strong networking skills, including an ability to leverage relationships to solve problems
- Strong problem-solving skills
- Strong time management skills (i.e. works efficiently)
- Delivers Results
- Change agent
- Collaboration/Teamwork
- Critical Thinking
Analytical Skills Job Description
Ability to work within a team environment as well as independently
Ability to understand application portfolio as well as how the different systems contribute to daily business operations
Preferred Qualifications
- Possess entry level industry certification(s)
- Excellent verbal / written communication skills, strong attention to detail
- Ability to analyze and solve problems, think outside of the box and grasp technical concepts
- Ability to combine information or data to find relationships among seemingly unrelated events
- Familiarity with ITIL concepts
- Experience with ServiceNow or other support management software
- Experience with Telephony tool
-
Surface Mount Technology Specialist
2 days ago
Miramar, Florida, United States Express Employment Professionals Full timeSurface Mount Technology Specialist Job DescriptionAt Express Employment Professionals in Vista, CA, we are looking for a skilled Surface Mount Technology (SMT) Specialist to join our team.This role involves working with small electronic components, some as tiny as a grain of sand, utilizing a soldering iron and occasionally a hot air gun to ensure precise...
-
Information Technology Technician
1 week ago
Miramar, United States StevenDouglas Full timeOverviewOnsite Requirements: Onsite • Skill Set required: Deskside technical support/ Service Now • Travel % Required: Locally The Technician is the first point of contact for the business partners. As such the Technician answers incoming calls, processes emails and web tickets and tracks all information in the ITSM tool. This includes software,...
-
Information Security Specialist
3 weeks ago
Miramar, Florida, United States Elevate Full timeAbout the RoleWe are seeking an experienced Information Security Specialist to join our security operations team at Elevate. In this role, you will be responsible for implementing and maintaining security tools, managing identity and access management systems, and conducting vulnerability assessments and security testing.You will also be responsible for...
-
Front-end Developer Specialist
4 weeks ago
Miramar, Florida, United States Ledgent Technology Full timeJob Description: Front-end Developer SpecialistWe are looking for a talented Front-end Developer Specialist to join our team at Ledgent Technology. In this role, you will be responsible for creating seamless, user-friendly experiences on our website, driving candidate and client engagement, optimizing job applications, and supporting business growth through...
-
Cybersecurity Specialist
2 weeks ago
Miramar, Florida, United States Vimerse InfoTech Inc Full timeVimerse InfoTech Inc Job Description:Job Title: Cybersecurity SpecialistJob Summary:We are seeking a skilled Cybersecurity Specialist to join our team. The ideal candidate will have experience with security tools and technologies, security compliance knowledge, and strong communication abilities.Key Responsibilities:• Handle vulnerability management, SIEM...
-
Director of Information Security
3 days ago
Miramar, Florida, United States SCCU Full timeAbout SCCUSpace Coast Credit Union (SCCU) is a respected financial institution in Florida, with a long history of serving its community and providing excellent service to its members.Job OverviewWe are seeking a skilled Cybersecurity Operations Manager to join our team at our Melbourne Headquarters or Miramar Operations Center location. The successful...
-
EPM and EHR Implementation Specialist
3 weeks ago
Miramar, Florida, United States Medical Technology Solutions LLC Full timeJob OverviewWe are seeking an experienced EPM and EHR Implementation Specialist to provide comprehensive training to our staff on the use of NextGen EPM and EHR systems. The ideal candidate will have extensive experience in EPM and EHR systems, with a focus on scheduling, financial balancing, insurance verification, and patient management.ResponsibilitiesThe...
-
Information Security
2 months ago
Miramar, United States Elevate Full timeOur client is looking for an Information Security & Systems Analyst that will play a dual role in strengthening their security posture while supporting critical systems administration functions. This position combines security operations with hands-on systems administration expertise to protect and maintain our client's healthcare technology...
-
IT Security Specialist
7 days ago
Miramar, Florida, United States Vimerse InfoTech Inc Full timeWe are looking for an exceptional IT Security Specialist to lead our cybersecurity efforts at Vimerse InfoTech Inc. As an IT Security Specialist, you will play a critical role in ensuring the security and integrity of our systems and data.The annual salary range for this position is approximately $140,000 - $180,000, based on qualifications and...
-
Process Improvement Specialist
3 weeks ago
Miramar, Florida, United States System Soft Technologies Full timeProcess Improvement SpecialistWe are seeking a highly skilled Process Improvement Specialist to join our team at System Soft Technologies. This role will be responsible for analyzing current business processes and making recommendations for improvements.The estimated salary for this position is $80,000 - $110,000 per year, depending on location and...
-
Chief Information Security Officer
3 weeks ago
Miramar, Florida, United States CAI Full timeJob OverviewThis is a unique opportunity to join CAI as an experienced Chief Information Security Officer - IT Project Manager. As the successful candidate, you will be responsible for managing and monitoring inter-connected IT/Security projects across various teams.About the RoleManage and monitor inter-connected IT/Security projects to ensure dependencies...
-
Documentation Specialist
4 weeks ago
Miramar, Florida, United States Beacon Hill Full timeJob DescriptionBeacon Hill Technologies is looking for a Documentation Specialist to create high-quality documentation for our Power BI reports. The ideal candidate will have experience with documenting technology departments and interactions.You will be responsible for creating instructions, procedures and technical narratives about this department using...
-
Data Maintenance Specialist
3 weeks ago
Miramar, Florida, United States System Soft Technologies Full time**Job Title:** Data Maintenance Specialist**Location:** Miramar, FL (Hybrid)**Estimated Salary:** $85,000 - $110,000 per yearWe are seeking a highly skilled Data Maintenance Specialist to join our team at System Soft Technologies. The ideal candidate will have experience with ERP systems, advanced Excel skills, and knowledge of best practices in SKU...
-
Data Maintenance Specialist
1 month ago
Miramar, United States System Soft Technologies Full timeJob Title: Data Maintenance Specialist / Data StewardPosition Type: 6-Month Contract-to-HireLocation: Miramar, FL (Hybrid)Company Overview:We are a leading technology solutions provider helping clients across industries evaluate, architect, provide, secure, and manage technology on the go, in the rack, and in the cloud. Our services include technical,...
-
AWS Cloud Infrastructure Specialist
3 weeks ago
Miramar, Florida, United States prosource Full timeAWS Cloud Infrastructure SpecialistJob Description:We are seeking a seasoned AWS System Engineer to join our team and support our cloud infrastructure and server environments. As an AWS Cloud Infrastructure Specialist, you will focus on designing and optimizing AWS infrastructure for maximum uptime and cost-efficiency, ensuring seamless operations and...
-
Diagnostic Imaging Specialist
3 weeks ago
Miramar, Florida, United States ChenMed Full timeTransforming Healthcare for SeniorsAt ChenMed, we are revolutionizing the way healthcare is delivered to seniors. As a Radiology Technician, you will be part of our team that is shaping the future of value-based care.About UsWe are a family-owned and physician-led organization with a unique approach that prioritizes patient-centered, preventive care. Our...
-
Network Support Specialist
2 months ago
Miramar, United States Pinnacle Group Full timeNetwork Support Specialist Work Location - Miramar, FL 33025 Positions Requested - 1 Hours per Day - 10 Hours per Week - 40 Total Hours - 6-month contract to hire Shift Schedule Will be scheduled to work holidays Position is 4 days on, 3 off. Operating as a 24/7 dedicated operations team, Client's shift schedule entails 10-hour shifts, four days...
-
Credentialing Specialist
2 months ago
Miramar, United States Vohra Wound Physicians Full timeJob descriptionSUMMARY:Vohra Wound Physicians, the leading wound care provider to skilled nursing facilities with 20 years experience, operating in 27 states, continues to experience rapid growth. We are looking for an experienced Senior Contracting and Credentialing Specialist to streamline central billing office contracting and credentialing operations for...
-
Highly Skilled French Legal Specialist
3 weeks ago
Miramar, Florida, United States Contact Government Services, LLC Full timeAbout the RoleWe are seeking a highly skilled French Legal Specialist to join our team at Contact Government Services, LLC. As a member of our document review team, you will be responsible for reviewing and analyzing complex legal documents in French.Job DescriptionThe successful candidate will have fluency in French and experience working with document...
-
HVAC Operations
3 weeks ago
Miramar, United States Johnson Controls Full timeHVAC Operations & Maintenance Specialist at Johnson Controls summary: The HVAC Operations & Maintenance Specialist oversees facility management for a newly constructed Civil and Probate Courthouse, ensuring that all equipment operates effectively and maintaining a seamless environment for courthouse functions. This role involves performing preventive...