Desktop and Mobility Support

3 weeks ago


Concord, United States Tata Consultancy Services Full time

Relevant Experience

(in Yrs)

4-7 Yrs

Must Have Technical/Functional Skills

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support


Roles & Responsibilities

  • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI
  • Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
  • Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
  • Deployment of device drivers and windows patch updates
  • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
  • Manage the Security compliance health status of end user workstations
  • Monitor security patching status and remedy deficiencies proactively
  • Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
  • Adjust configuration options as required to resolve defects identified while performing corrective action on a device
  • Investigate desktop level incidents and identify root causes to be able to provide solutions.
  • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
  • Support Windows 10 Feature upgrade using modern management techniques - SCCM/Auto Pilot
  • L2 Workstations operational support
  • Monitor and report on User experience.
  • Report on Workstation image deployments and patch compliance metrics


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