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IT Support with Mac and PC
3 months ago
University of San Francisco
San Francisco CA- 2130 Fulton St, San Francisco, CA 94117
Work onsite M-F
Needed ASAP
6 months + Contract
Help Desk Technician
Candidate should understand both PC and Macs. Client will train, must have exceptional customer services sills.
Minimum Qualifications:
Strong customer service skills
Must possess excellent interpersonal communication and organizational skills.
1-2 years experience in help desk
Experience in network and server support concepts, including Windows and Macintosh server installation and troubleshooting, network login process and user account authentication, and TCP/IP and Active Directory administration tools
Demonstrates patience when problem-solving complex technical issues, over the phone and in person, with diverse customers
Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment
Candidate should understand both PC and Macs. Client will train, must have exceptional customer services sills.
Remarks:
Candidate must have excellent customer service skills and should have at least one year of pc tech or helpdesk experience. Candidates from Best Buy, Starbucks or any other place where they've done some customer service would be great. They can train on alot of the tech skills.
Job Responsibilities:
Provide 1st and 2nd tier support over the phone, email, walk-ins, field and remote desktop technical support under coordination of the Client Support Manager (target 75% or greater resolution for
first-contact)
